Teller I

Central Bank•Sioux Falls, SD

About The Position

The Teller I delivers exceptional customer service by efficiently processing financial transactions and complying with Bank policies and procedures. The role supports a positive customer experience through prompt, accurate, and courteous service, and identifies opportunities to refer customers to appropriate banking products and services. The position processes customer transactions, verifies account information, balances cash, monitors cash and ATM balances, supports branch cash inventories, and performs other operational tasks in accordance with Bank policies. Other related duties may be assigned by management.

Requirements

Minimum of two years of experience in customer service or cash handling.

Nice To Haves

High school diploma or equivalency preferred.

Responsibilities

Portray a positive company image through professional and friendly customer interactions.
Listen actively to customer inquiries and determine appropriate service actions.
Accurately process customer transactions, issue receipts, and maintain detailed records.
Cash checks and pay out funds after verifying signatures, balances, and other account information.
Balance the daily cash drawer using counting machines or manual verification.
Receive and count daily inventories of cash and drafts, and order cash as needed to meet branch demand.
Monitor vault and ATM balances for accuracy and security.
Explain and promote Bank products and services tailored to individual customer needs.
Identify opportunities to refer customers for additional financial services and products.
Perform special customer services in accordance with Bank policies.
Count, verify, and post armored car deposits.
Identify and resolve transaction or account discrepancies and errors.
Arrange currency and coin in drawers according to denomination.
Compose and mail customer correspondence regarding account discrepancies and unpaid items.
Perform other related duties and responsibilities as assigned by management.