Teller I

Glacier Bancorp, Inc.•Evanston, WY

12d•Onsite

About The Position

The Teller I is the bank’s front-line representative, delivering customer service and processing financial transactions accurately and efficiently. The role assists customers with transactions, account inquiries, and product information while ensuring regulatory compliance, protecting confidential information, and following security procedures. Tellers are expected to demonstrate professionalism, adaptability, sound judgment, and First Bank of Wyoming’s Core Values: Embrace Responsibility, Execute with Excellence, Pursue Growth & Learning, and Thrive Together. The position requires a regular physical presence in the workplace and predictable attendance to serve customers in person. Work is performed indoors in a climate-controlled shared work area with moderate noise. The role involves frequent computer work and use of routine office equipment, occasional travel of fewer than 10 days per year, and the ability to work extended hours or travel off site when requested by management. The employer offers medical, dental, vision, and life insurance; a possible health savings account option; an Employee Assistance Program; a health rewards program; retirement savings plans including 401(k) and profit sharing; short- and long-term disability benefits; education and training benefits; discounts on banking products and services; paid time off; and paid holidays. Eligibility and offerings vary according to position, employment status, experience, and plan terms.

Requirements

High school diploma or equivalent.
Zero to one year of similar or related experience, including preparatory experience.
Availability between 7:45 AM and 6:00 PM, Monday through Friday.
Self-motivated, detail-oriented, and passionate about customer service.
Strong organizational and time-management skills, including the ability to prioritize multiple tasks and perform under pressure.
Problem-solving ability, adaptability, and flexibility.
Effective verbal and written communication skills; ability to follow complex instructions and maintain confidentiality.
Proficiency in basic computer applications and standard office equipment.
Ability to work independently and collaboratively while maintaining professionalism.
Ability to manage multiple priorities calmly, exercise discretion, and maintain composure under deadlines and in fast-paced conditions.
Ability to meet the physical demands of the job, including frequent sitting and repetitive hand use; occasional standing, walking, lifting, or reaching; and other movements such as climbing, balancing, stooping, kneeling, crouching, pushing, and pulling.
Ability to operate routine office equipment, including computer terminals and keyboards, telephones, copiers, fax machines, and calculators; ability to work on a computer for an average of 6–8 hours per day when necessary.
Ability to exert up to 50 pounds of force occasionally, 25 pounds frequently, and 10 pounds constantly to move objects.
Close visual acuity for computer work, reading, data preparation and analysis, transcription, and inspection of small parts or defects.
Ability to work extended hours or travel off site when required or requested by management; capable of occasional travel of fewer than 10 days per year and lodging in public facilities.
Regular, reliable, and timely attendance; ability to climb or descend stairs in an emergency.
Ability to perform job functions independently or with limited supervision, follow written and oral instructions, communicate clearly, and deal calmly and professionally with diverse personalities.
Ability to work under deadline pressure and meet requirements for accuracy and quality while handling simultaneous and changing priorities and confidential matters.
Legal authorization to work in the United States; the employer does not sponsor work visas.

Nice To Haves

Prior cash-handling experience.
Prior banking experience.
Prior customer service experience.

Responsibilities

Greet customers and provide courteous, extraordinary service in accordance with the bank’s Quality Service Standards and My Service Pledge.
Assist customers with financial transactions, account inquiries, and product information; take ownership of issues and ensure timely resolution.
Process deposits, withdrawals, check cashing, loan payments, cashier’s checks, wires, cash advances, account transfers, savings bonds, and change orders accurately and within established guidelines.
Balance the teller drawer, cash vault, coin machine, and Teller Cash Recycler daily; maintain cash limits and safeguard currency.
Identify and manage risk, including counterfeit currency and fraudulent activity, and follow security protocols and fraud warnings.
Assist with account maintenance, including closures, name and address changes, dormant account forms, foreign currency transactions, and online banking enrollment; explain bank products and services as appropriate.
Perform computer transactions and check-handling tasks, including endorsements, Regulation CC holds, OFAC checks, and application of check-cashing policies.
Maintain knowledge of teller and branch limits, procedures for overrides and approvals, bank products, and customer brochures.
Research, troubleshoot, and resolve customer and internal inquiries regarding policies, practices, and products, exercising independent judgment under minimal supervision.
Comply with company policies, applicable laws and regulations, including the Bank Secrecy Act, Patriot Act, and Office of Foreign Assets Control requirements.
Complete required compliance and security training within designated timeframes and seek clarification or additional training when necessary.
Follow bank security policy and report security risks to management; keep management informed of activities and significant problems.
Support the bank’s mission by participating in community service and bank-sponsored activities.
Maintain a professional image, confidentiality, positive attitude, good attendance, punctuality, flexibility, and adaptability.
Attend and actively participate in required meetings and provide professional internal and external customer service to people from diverse backgrounds.
Maintain a clean, organized, customer-friendly work area and safeguard confidential information.
Perform additional duties as requested or assigned.