Teller I Float
About The Position
The Teller I Float creates a memorable customer experience by delivering consistent, value-added service and developing lasting customer relationships. The role provides teller services, including processing deposits, withdrawals, check cashing, change orders, and other customer transactions accurately. The teller uses knowledge and judgment to assess transaction validity and refers questionable items to an Assistant Branch Manager or above. A professional appearance and demeanor are expected. The position travels to branches throughout the hired region to address staffing needs. The Teller I Float delivers courteous, efficient customer service; supports operational, balancing, attendance, and sales goals; identifies customer needs and appropriate cross-selling opportunities; and protects confidential bank information. The role follows bank policies, procedures, compliance requirements, audit practices, and applicable laws and regulations, including the Bank Secrecy Act and related anti-money laundering requirements. It also contributes to a positive team environment, assists with branch opening and closing, participates in training and special projects, and performs other assigned duties.
Requirements
- High school graduate or equivalent required.
- Proficient in typing, using a 10-key calculator, and data entry.
- Excellent oral and written communication skills.
- Complete and comprehend Southside Bank instructor-led New Employee Orientation, Teller Training, Teller Advanced, and Professional Teller classes.
- Ability to travel to branches throughout the hired region.
- Ability to meet the stated physical and environmental demands of the position, with reasonable accommodations as applicable.
Nice To Haves
- At least 6 months of cash handling or customer service experience is preferred.
Responsibilities
- Deliver Southside Bank customer service standards and provide accurate, efficient, enthusiastic, professional, and courteous service to customers and employees.
- Meet or exceed operational and sales goals, including balancing and attendance standards.
- Make customer thank-you calls and follow up on problem resolution as directed by management.
- Know and explain the Bank’s products and services and their key benefits; recognize transaction-based cross-selling opportunities and direct customers to other departments as needed.
- Listen to customers, clarify their needs, respond appropriately, and accurately communicate account information.
- Maintain the security and confidentiality of sensitive Bank information.
- Travel throughout the hired region to branches with staffing needs.
- Follow bank policies and procedures and applicable laws and regulations, including BSA and related anti-money laundering requirements, information security rules, and audit procedures.
- Follow fraud-prevention and compliance procedures, verify transaction accuracy, and complete applicable reporting such as CTRs, SARs, monetary logs, and Reg CC holds.
- Maintain cash drawer limits, meet daily balancing standards, follow Teller Over/Short Policies, and report cash outages to management.
- Accept and verify deposits; cash checks and process less-cash transactions within authorized limits; obtain supervisor approval for transactions exceeding those limits.
- Provide special services, including selling official checks, processing cash advances and loan payments, completing stop payments and cardholder claim statements, and redeeming savings bonds.
- Process collection items, including dealer drafts and foreign items.
- Continue professional development through applicable training, seminars, and professional associations.
- Maintain a positive and caring atmosphere and contribute to a positive team environment in and outside the branch.
- Assist with branch opening and closing duties.
- Participate in special projects, comply with safety policies, practices, and procedures, report unsafe activities, and perform additional assigned duties.
Benefits
- Medical insurance
- Prescription drug coverage
- Dental insurance
- Vision insurance
- Insurance eligibility for team members and dependents beginning on the first day of employment
- 401(k) with a match
- Basic, voluntary, and dependent life insurance
- Paid time off
- Paid bank holidays
- Workplace wellness programs
- Employee assistance programs
- Tuition reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
