Float Teller I

OakStar Bank•Bolivar, MO

About The Position

The Float Teller I travels to various OakStar Bank locations to provide teller services. The role is a primary point of contact for customers and is responsible for delivering professional customer service while accurately and efficiently processing deposits, withdrawals, loan payments, and other banking transactions in accordance with bank policies and procedures. The Float Teller assists customers with banking needs, provides account-related information, and refers customers to appropriate departments for additional services. The position also involves maintaining transaction records and balancing the cash drawer, handling and managing cash, supporting branch operations, identifying suspicious activity or potential security threats, and protecting confidential customer and bank information. The role requires a current driver's license and an appropriately insured vehicle for work-related travel. This is a non-exempt, hourly position with no employee supervisory responsibilities.

Requirements

Basic knowledge of banking terminology, products, and services.
Strong attention to detail and intermediate mathematical skills, including the ability to count currency and coin and balance accounts.
Basic knowledge of state and federal banking compliance regulations and banking operational policies.
Strong organizational and time management skills.
Ability to work in a fast-paced environment while maintaining accuracy and professionalism.
Ability to sit or stand for extended periods.
Strong oral, written, and interpersonal communication skills.
Ability to handle sensitive customer information with discretion and confidentiality.
Proficient computer skills, including Microsoft Office Suite and banking software.
Current driver's license and a vehicle with appropriate insurance coverage for driving during assigned duties.
Adequate typing and computer operation skills, including email, word processing, spreadsheet, and specialty software use.
Ability to work overtime to assist customers, support team members, or meet deadlines.

Nice To Haves

Associate or bachelor's degree in business, finance, or a related field.
Previous experience in a cash-handling or customer service role.

Responsibilities

Greet customers professionally, respond to inquiries, and help resolve banking needs.
Process deposits, withdrawals, check cashing, money transfers, loan payments, and other transactions accurately and efficiently within applicable limits.
Verify customer identification and ensure transaction documents are properly endorsed.
Provide account balances, statements, and other account-related information.
Process stop payments and holds, respond to wire inquiries, and answer customer inquiries by phone or email.
Record and balance transactions at the end of each day and report discrepancies promptly.
Handle and count cash accurately and manage the cash drawer.
Issue official checks; assist with night depository duties, safe deposit box access, cash and coin orders, and branch vault cash management.
Detect and report counterfeit money, suspicious activity, and potential security threats.
Assist with minor account discrepancies and direct customers to the appropriate department for more complex issues.
Promote bank products and services based on customer needs and make referrals as appropriate.
Follow bank policies, procedures, regulatory guidelines, and applicable laws.
Protect the confidentiality and security of customer information and account details.
Help maintain branch cleanliness and order and support branch openings and closings.
Complete branch checklists, assist with collecting information for reports, and complete forms and letters as instructed.
Complete required training and policy reviews within established timeframes.
Maintain a current driver's license and a properly insured vehicle for assigned work-related driving.
Perform assigned duties safely and report potentially unsafe conditions.
Work with general supervision, organize and manage time effectively, and handle routine problems involving multiple facets and variables.