Teller Float

Camden National Bank•Greenville, ME

About The Position

The Teller Float is responsible for processing teller transactions and supporting customer service and sales activities. This position floats among multiple banking centers in the region. The role serves as a primary public contact, provides a positive customer experience, responds to customer inquiries, and refers customers to relevant products and services. Responsibilities may evolve with organizational, technological, or staffing changes, and other duties may be assigned. The position has no supervisory responsibilities. Candidates need a high school diploma or GED, or one to three months of related experience or training, or an equivalent combination. The role requires basic reading, writing, math, reasoning, and computer skills; customer relations experience; accuracy with numeric data and cash handling; and the ability to communicate with customers and colleagues. Work involves regularly standing, using hands, and talking or hearing; occasionally walking and lifting or moving up to 25 pounds. The work environment usually has moderate noise. The stated prospective pay range is $18.00–$21.27. Camden National Bank describes itself as a community bank established in 1875, with a collaborative and inclusive work environment, opportunities for cross-training and advancement, and a comprehensive total rewards package.

Requirements

High school diploma or GED; or one to three months of related experience and/or training; or an equivalent combination of education and experience.
Ability to read and comprehend simple instructions, short correspondence, and memos; write simple correspondence; and present information effectively in one-on-one and small-group settings.
Ability to add and subtract two-digit numbers and multiply and divide with 10s and 100s, including operations involving American money and units of weight, volume, and distance.
Ability to follow detailed but straightforward written or oral instructions and address problems involving a few concrete variables in standardized situations.
Knowledge of database and internet software.
Demonstrated knowledge of debits and credits.
Working knowledge of Vertex Teller, Jack Henry Experience, CRM, Outlook, Jabber, and Cisco telephone systems, and ability to maintain a satisfactory proving record.
Customer relations experience and demonstrated ability to use a computer.
Willingness to learn about and discuss products and services with customers and to develop referral skills.
Excellent communication skills; attention to detail; and patience for repetitive tasks.
Skillful and accurate operation of a ten-key adding machine and demonstrated accuracy in numeric data processing.
Ability to meet the position’s physical demands, including regularly standing, using hands to handle or feel objects, and talking or hearing; frequently reaching; occasionally walking and lifting or moving up to 25 pounds; and close vision and ability to adjust focus.

Responsibilities

Process teller transactions and support service and sales activities.
Use bank application software and computer systems to retrieve customer information, balances, and transaction details.
Serve customers cordially as a primary public contact and foster a positive customer experience.
Process a variety of transactions, applying judgment to assess their validity and referring items outside the employee’s authority or questionable transactions to a supervisor or manager.
Accept deposits; verify cash and endorsements; issue receipts; process withdrawals; and cash checks within established guidelines.
Process deposits and payments received by mail, night drop, and ATM.
Maintain a satisfactory proving record.
Respond to general customer inquiries and assist customers with consumer and business products.
Follow teller policies and procedures.
Answer incoming calls and respond appropriately to callers’ needs.
Perform teller processing, including transaction processing, equipment maintenance, cash handling, and beginning- and end-of-day procedures.
Demonstrate a general understanding of vault procedures.
Support sales and service activities through customer assistance and referrals.
Demonstrate knowledge of bank products and services and deliver a strong banking experience to customers.
Float among multiple banking centers in the region.