Teller CSR

First Financial Bank NA•Olney, IL

46d•Onsite

About The Position

The Teller/Customer Service Representative (Teller/CSR) helps clients with banking needs, builds relationships, and processes cash and check transactions accurately. The role supports account growth and provides a foundation for a career in retail banking. Responsibilities include opening and maintaining accounts, assisting with loan applications, helping clients understand financial products such as Certificates of Deposit and Money Market Accounts, and referring clients to appropriate banking professionals. The Teller/CSR explains banking procedures, security measures, and product benefits; addresses client concerns; and helps identify and prevent fraud while complying with banking regulations. The position is on-site in Olney, Illinois, and is full-time, hourly, and non-exempt.

Requirements

High school diploma or equivalent.
At least 1 year of customer service experience in a business setting.
At least 1 year of cash-handling experience.
Strong customer service skills, including active listening and clear communication.
Experience recommending and referring financial products.
Solid understanding of compliance and fraud detection.
Ability to accurately balance a cash drawer.
Proficiency with computers, data entry, and multi-line phone systems.
Basic math and accounting skills.
Ability to work occasional weekends and extended hours.
Ability to remain stationary in a standing position for up to 75% of an eight-hour workday.
Ability to review information and details at close range, within a few feet.

Nice To Haves

At least 6 months of teller experience.

Responsibilities

Build relationships with clients, understand their needs, and provide personalized service.
Process transactions accurately while maintaining a positive and proactive approach.
Process cash and check transactions with integrity and precision, including behind the teller line.
Open and maintain accounts, assist with loan applications, and help clients navigate financial products such as Certificates of Deposit and Money Market Accounts.
Identify client needs and refer clients to appropriate banking professionals.
Explain security measures, banking procedures, and product benefits to clients.
Handle client concerns professionally and find effective solutions.
Identify and prevent fraud while ensuring compliance with banking regulations.
Collaborate with a respectful and supportive team.