TELLER/CUSTOMER SERVICE REP

Grand Savings Bank • Bentonville, AR

3d

About The Position

The Teller/Customer Service Representative serves as the face of Grand Savings Bank, providing exceptional customer service and building lasting relationships with customers. The role processes routine financial transactions, assists customers with accounts, opens new deposit accounts, and promotes the bank’s products and services.

The position provides service in person, by phone, and through digital channels. It also involves educating customers about banking products and digital tools, resolving inquiries and account issues, balancing a cash drawer, maintaining confidentiality, and complying with bank security and regulatory standards. Ongoing training helps maintain current product knowledge and compliance awareness.

Requirements

• Strong communication and interpersonal skills.
• Detail-oriented, with strong organizational and problem-solving abilities.
• Proficient in basic computer skills and comfortable learning new banking systems.
• Professional appearance and a positive, team-oriented attitude.
• Driver’s license.
• Cell phone.

Nice To Haves

• Previous cash-handling experience.
• Previous customer service experience.

Responsibilities

• Provide friendly, efficient, and accurate service to customers in person, by phone, and through digital channels.
• Process routine transactions, including deposits, withdrawals, loan payments, and check cashing.
• Open checking, savings, CD, and IRA accounts, ensuring documentation is complete and compliant with bank policies and regulations.
• Educate customers about bank products, services, and digital banking tools to help meet their financial needs.
• Balance the cash drawer daily and maintain proper cash levels in accordance with policy.
• Assist with resolving customer inquiries, discrepancies, and account issues.
• Maintain confidentiality and follow bank security and compliance standards.
• Participate in ongoing training and development to maintain current product knowledge and compliance awareness.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed