About The Position

Gate City Bank is hiring a part-time Customer Service Representative to support daily operations at its Moorhead South Hornbachers Office. The role includes customer transactions, account support, and delivering friendly, passionate service in a team-oriented environment. The position is in-office and guarantees 15–19 hours per week. The schedule is Monday, Wednesday, and Friday from 2:00 PM to 6:15 PM; Tuesday and Thursday from 12:00 PM to 6:15 PM; and rotating Saturdays from 8:45 AM to 12:15 PM. Saturday hours receive an additional $5 per hour. Pay is $17.75–$18.75 per hour, plus the Saturday differential when applicable.

Requirements

  • High school diploma or equivalent.
  • Strong attention to detail and a commitment to doing things right.
  • A positive, upbeat attitude and a genuine desire to help others.

Nice To Haves

  • 1–2 years of experience in customer service, retail, cash handling, or sales.

Responsibilities

  • Create a warm, helpful experience by assisting customers with everyday banking transactions.
  • Build relationships by identifying ways to make banking easier and more rewarding.
  • Open new accounts and educate customers on products and services that fit their needs.
  • Balance the cash drawer and maintain accuracy.
  • Follow all service, security, and compliance guidelines.

Benefits

  • Eligible full-time and part-time team members may receive health insurance, PTO, a 401(k) match, wellness programs, and more.
  • Additional $5 per hour for Saturday shifts.
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