Teller - Customer Service Representative

Sterling Bank•Poplar Bluff, MO

7d•Onsite

About The Position

Sterling Bank is hiring a full-time Teller - Customer Service Representative at its North location in Poplar Bluff, Missouri. The position works Monday through Friday, 8 a.m. to 5 p.m., with no weekends. The teller conducts account transactions accurately and efficiently while providing excellent customer service, operating a cash drawer, safeguarding assigned bank assets, and following applicable regulations and bank policies. The role also contributes to bank growth by promoting and cross-selling products and services.

Requirements

High school diploma or GED.
Excellent customer service, time management, and interpersonal skills.
Ability to prioritize and make transaction decisions that balance customer satisfaction with bank exposure to loss or fraud.
Ability to perform basic arithmetic using money and other forms of measurement.
In-depth knowledge of bank deposit products and policies.
Basic 10-key, word processing, and typing skills.
Ability to operate a computer and various equipment, software, and programs.
Ability to communicate effectively and respond to questions in person-to-person and small-group situations.
Ability to stand and sit for extended periods while operating teller equipment.
Ability to lift up to 30 pounds.

Nice To Haves

One or more years of cash-handling or sales experience.
One or more years of prior teller experience or equivalent job experience.

Responsibilities

Maintain a positive, friendly, and professional attitude and appearance.
Count currency accurately and balance the teller drawer daily, including periodically batching cashed checks.
Maintain appropriate currency logs.
Operate a computer and other necessary equipment, programs, and applications.
Buy and sell currency from the vault as needed while staying within teller drawer cash limits.
Protect confidential information and maintain customer confidence.
Process checking and savings deposits and withdrawals, and cash checks by verifying cash, endorsements, identification, customer identity, and funds availability.
Identify counterfeit currency.
Issue cashier’s checks and process cash advances.
Accept loan payments, verify payment amounts, and issue receipts.
Answer basic customer questions about interest rates, service charges, and account histories while following disclosure, regulatory, and privacy requirements.
Cross-sell bank products and services.
Follow bank policies and procedures.
Assist with balancing the vault, ATM, Night Drop, and Coin Machine as assigned.
Assist with scanning bank documents and proof work.
Use judgment when applying holds and making check-cashing decisions.
Cross-train to help open basic new consumer accounts.
Adhere to the work schedule.
Perform other related duties as assigned.
Complete annual training on applicable federal regulations and teller responsibilities.