Customer Service Representative/Teller

Security First Bank•Hay Springs, NE

About The Position

The Customer Service Representative is an essential, customer-facing role responsible for assisting customers and potential customers with their everyday banking needs. The position processes financial transactions, opens and maintains accounts, answers questions, and provides guidance on bank products and services. It requires strong customer service skills, attention to detail, and professional handling of confidential information. Security First Bank is a locally owned financial services organization that has served individuals, families, businesses, and agricultural operations since 1898. The organization emphasizes lasting relationships, community service, employee investment, integrity, teamwork, and professional growth.

Requirements

High school diploma or GED required.
Strong customer service, communication, and relationship-building skills.
Basic accounting knowledge and proficiency with computer applications.
Ability to maintain confidentiality, manage multiple tasks, and work accurately in a fast-paced environment.

Nice To Haves

Cash-handling, banking, or customer service experience preferred.

Responsibilities

Process customer transactions, including deposits, withdrawals, payments, transfers, ACH, and wire requests.
Open new accounts, perform account maintenance, and maintain accurate customer records.
Assist customers with inquiries, problem resolution, and online banking support.
Balance cash transactions, research discrepancies, and ensure accuracy in daily operations.
Promote bank products and services, maintain compliance, and support branch operations as needed.