Telepharmacy Technician - (Onsite - 16528 - Glenview, IL)

CVS Health • Highland Park, IL

6d • Onsite

About The Position

CVS Health is seeking a Telepharmacy Technician for a Remote Dispensing Pharmacy location. The technician is responsible for daily pharmacy operations with pharmacist oversight provided remotely from a separate Supervising Pharmacy. The role builds on standard Pharmacy Technician responsibilities and focuses on managing day-to-day operations, execution, and performance while delivering safe, accurate, and customer-focused service.

The technician follows company standard operating procedures and pharmacy workflow procedures across production, pick-up, drive-thru, and drop-off workstations. Responsibilities include safeguarding the pharmacy and its products, fulfilling controlled substance prescriptions, supporting inventory management, assisting patients, and communicating effectively with the Supervising Pharmacy/Pharmacist and Telepharmacy Tech Team Leader. The position also contributes to onboarding and mentoring new team members and may provide additional patient care services, including immunization-related duties, when permitted by law and supported by required training and certification.

This role requires flexibility to meet scheduling and business needs, including nights and weekends and travel to other stores in the market when needed. The position is full-time, with anticipated hours of 40 per week. The typical pay range is $17.00–$27.00 per hour; the actual offer depends on factors such as experience, education, and geography.

Requirements

• Comply with applicable state board of pharmacy requirements and laws governing pharmacy practice, including age, education, and licensure or certification requirements.
• If the state board of pharmacy does not set a minimum age, be at least 18 years old.
• If the state board of pharmacy does not set a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
• Hold national Pharmacy Technician certification through PTCB or ExCPT.
• Meet applicable state-level licensure requirements.
• Have at least 1 year of full-time experience as a Pharmacy Technician.
• Maintain attention and focus, including concentrating on tasks and pivoting quickly between tasks to meet patient and business needs.
• Confirm prescription information and label accuracy to support patient safety.
• Demonstrate customer service and team orientation, including friendly assistance and appropriate responses to patients’ reactions.
• Use verbal and written communication effectively with patients and colleagues, including active listening.
• Use mathematical reasoning to calculate quantities such as tablets to dispense, days’ supply, and bottle counts.
• Resolve patient and colleague interactions appropriately and identify and address business problems through action plans.
• Meet the physical demands of the position, including extended standing or mobility, reaching, repetitive finger movements, bending or stooping, close visual work, and lifting or exerting up to 20 pounds occasionally and up to 10 pounds frequently.
• Communicate spoken information and detailed instructions accurately and receive detailed information through oral communication.

Nice To Haves

• CVS Pharmacy Technician experience.
• 1–3 years of previous experience as a Pharmacy Technician.
• Advanced Certified Pharmacy Technician (CPhT-Adv) credential.
• Ability to become immunization certified.
• Previous experience in a pharmacy, retail, medical, or customer service setting.
• Experience in an Inventory Specialist role.
• Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

• Follow company standard operating procedures at each workstation to support safe pharmacy operations and patient health.
• Oversee safe and secure Remote Dispensing Pharmacy operations, including keyholder duties, managing alarm and safe codes, and protecting pharmacy products, especially refrigerated products and controlled substances.
• Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to fulfill prescriptions safely and accurately.
• Complete controlled substance prescription fulfillment tasks, including counting, capturing images, and maintaining inventory; complete additional CII prescription fulfillment as required.
• Provide empathetic, personalized service to patients at pick-up, drive-thru, and over the phone; offer information about immunizations and other services; resolve or escalate patient problems.
• Perform inventory activities as permitted by law and directed by the Telepharmacy Technician Team Leader, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Contribute to consistent inventory management, maintain target inventory levels, and help mitigate inventory loss.
• Contribute to a high-performing, inclusive team; accept feedback and seek opportunities to expand clinical and technical knowledge.
• Remain flexible for scheduling and business needs, including voluntarily traveling to stores in the market to cover shifts as needed.
• Mentor new hires during onboarding, training, and development in the Telepharmacy Remote Dispensing Pharmacy.
• Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled substance dispensing and recordkeeping, and patient privacy and security.
• Deliver additional patient health care services when a pharmacist is on-site, where allowed by law and supported by required training and certification; examples include immunizations, point-of-care testing, and voluntarily staffing offsite clinics.
• Complete additional licensure and training required to obtain Technician Immunizer status where applicable.
• Educate patients about the importance of vaccines and refer vaccination questions to the Supervising Pharmacist.
• Monitor for and respond to adverse vaccine reactions and report events as required by public health requirements.
• Review and collect patient information and track and document information for applicable patients.
• Monitor and manage vaccine supplies.
• Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
• Perform other tasks as directed by a Supervisor or Manager.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Additional resources supporting colleagues’ and families’ physical, emotional, and financial well-being, based on eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED