Telepharmacy Technician - (Onsite - Store 18091 Centralia/IL)- Part Time

CVS Health • Highland Park, NJ

8d • Onsite

About The Position

CVS Health is hiring a part-time Telepharmacy Technician for a Remote Dispensing Pharmacy. The technician is responsible for daily pharmacy operations under the oversight of a pharmacist at a separate Supervising Pharmacy location. The role focuses on managing operations and performance while providing safe, accurate prescription services and a positive patient experience. Technicians work according to company procedures and best practices, communicating with the Supervising Pharmacy/Pharmacist and the Telepharmacy Tech Team Leader.

The position includes securing the pharmacy and its products, supporting prescription fulfillment at pharmacy workstations, managing controlled-substance tasks and inventory, and assisting patients in person, at the drive-thru, and over the phone. Technicians may provide additional patient care services when a pharmacist is on-site and when permitted by law and supported by training and certification. Where permitted, technicians may complete additional requirements to support vaccine preparation and administration.

The role requires regular and predictable attendance, including nights and weekends, completion of required training, and flexibility to work at other market stores when business needs require. The position is based onsite at Store 18091 in Centralia, Illinois, and is scheduled for 20 hours per week.

Requirements

• Comply with state board of pharmacy requirements and laws governing pharmacy practice, including applicable age, education, and licensure or certification requirements.
• If state rules do not specify a minimum age, be at least 18 years old.
• If state rules do not specify a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
• Hold national certification through PTCB or ExCPT.
• Meet applicable state-level licensure requirements.
• Have at least 1 year of full-time experience as a Pharmacy Technician.
• Concentrate on tasks, shift quickly between tasks, and verify prescription information and label accuracy.
• Demonstrate friendly customer service, recognize patients’ reactions, and respond appropriately.
• Use verbal and written communication effectively and practice active listening with patients and colleagues.
• Use mathematics to calculate quantities, days’ supply, and bottle requirements for prescriptions.
• Identify challenging patient or colleague interactions and select an appropriate response; assess business problems and develop and execute action plans to address root causes.
• Meet physical demands including remaining mobile and upright for extended periods; lifting, scanning, and bagging items; reaching, repetitive finger movements, precise machine adjustment, stooping, close visual work, and handling items weighing up to 20 pounds occasionally and up to 10 pounds frequently.
• Communicate spoken instructions accurately and receive detailed information orally.

Nice To Haves

• 1–3 years of previous experience as a Pharmacy Technician.
• Advanced Certified Pharmacy Technician (CPhT-Adv) credential.
• Ability to become immunization certified.
• Previous experience in a pharmacy, retail, medical, or customer service setting.
• Experience in an Inventory Specialist role.
• Ability to work at the home store and other locations across the market to meet business needs.
• Previous CVS Pharmacy Technician experience.

Responsibilities

• Follow company Standard Operating Procedures at pharmacy workstations to support pharmacists and the pharmacy team in managing and improving patient health.
• Oversee safe and secure operation of the Remote Dispensing Pharmacy, including keyholder duties, safeguarding alarm and safe codes, and protecting pharmacy products, especially refrigerated products and controlled substances.
• Follow workflow procedures at production, pick-up, drive-thru, and drop-off workstations to fulfill prescriptions safely and accurately.
• Complete controlled-substance prescription fulfillment tasks, including counting, image capture, inventory maintenance, and any additional CII prescription fulfillment tasks.
• Provide compassionate and personalized service to patients at pick-up, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient concerns.
• Complete inventory activities as permitted by law and directed by the Telepharmacy Technician Team Leader, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Contribute to a high-performing team, accept feedback, and pursue opportunities to expand clinical and technical knowledge.
• Remain flexible to scheduling and business needs, including voluntarily traveling to other stores in the market to work shifts as needed.
• Mentor new hires during onboarding, training, and development in the Telepharmacy Remote Dispensing Pharmacy.
• Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures to support patient safety, controlled-substance compliance, and patient privacy and security.
• Provide additional patient health care services when a pharmacist is on-site, such as immunizations, point-of-care testing, and voluntarily staffing offsite clinics, when allowed by law and supported by required training and certification.
• Where permitted, complete additional licensure and training requirements for Technician Immunizer status; educate patients about vaccines and refer vaccination questions to the Supervising Pharmacist; monitor and respond to adverse reactions and report events as required; collect and document patient information; and monitor and manage vaccine supplies.
• Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
• Perform other tasks as directed by a supervisor or manager.

Benefits

• Dental benefits.
• Vision benefits.
• Wellness resources.
• Employee discounts.
• Access to certain voluntary benefits and other programs, depending on hours worked and eligibility.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED