Telepharmacy Technician - (Onsite - Store 016664 Saint Charles, IL)- Full Time

CVS Health•Highland Park, NJ

8d•$17 - $27•Onsite

About The Position

The Telepharmacy Technician is responsible for daily operations at a CVS Health Remote Dispensing Pharmacy, with pharmacist oversight provided by a separate Supervising Pharmacy location. The role focuses on day-to-day operations, execution, and performance while delivering operational and service excellence through adherence to standard operating procedures, best practices, and effective communication with the Supervising Pharmacy/Pharmacist and Telepharmacy Tech Team Leader. The technician supports safe and effective pharmacy operations, including prescription fulfillment, controlled-substance handling and recordkeeping, inventory management, patient service, and protection of pharmacy products and facilities. The role includes serving as a keyholder and maintaining alarm and safe codes. Technicians may provide additional patient health care services when a pharmacist is on-site, and may support immunizations where permitted by law and with required training and certification. The position requires regular and predictable attendance, including nights and weekends, flexibility for scheduling and business needs, and travel to other stores in the market when needed. The technician also serves as a peer mentor for onboarding and training new hires.

Requirements

Comply with applicable state board of pharmacy requirements and laws, including any requirements for age, education, and licensure or certification.
If state board requirements do not specify a minimum age, be at least 18 years old.
If state board requirements do not specify a minimum education level, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Hold national pharmacy technician certification through PTCB or ExCPT.
Meet applicable state-level licensure requirements.
Have at least 1 year of full-time experience as a Pharmacy Technician.
Demonstrate attention and focus, including the ability to concentrate, shift between tasks, and verify prescription information and label accuracy.
Demonstrate customer service and teamwork skills, including friendly assistance and appropriate responses to patient reactions.
Use verbal and written communication skills to interact with patients and colleagues, including active listening.
Use math to determine prescription quantities, days’ supply, and the number of bottles needed to fill prescriptions.
Identify challenging patient or colleague interactions, select an appropriate response, assess business problems, and carry out action plans to address root causes.
Meet the physical demands of the role, including standing or remaining upright for extended periods; lifting, scanning, and bagging items; reaching, stretching, repetitive finger movements, grasping, and stooping; performing close-vision tasks; and lifting or exerting force as described in the posting.
Accurately communicate detailed or important spoken instructions and receive detailed information through oral communication.

Nice To Haves

CVS Pharmacy Technician experience.
1–3 years of previous experience as a Pharmacy Technician.
Advanced Certified Pharmacy Technician (CPhT-Adv) credential.
Ability to become immunization certified.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Experience in an Inventory Specialist role.
Ability to work in the home store and across the market at other locations to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation to support pharmacists and the pharmacy team in managing and improving patient health.
Oversee the safe and secure operation of the Remote Dispensing Pharmacy, including serving as a keyholder, maintaining alarm and safe codes, and protecting pharmacy products, particularly refrigerated products and controlled substances.
Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to support safe and accurate prescription fulfillment.
Complete controlled-substance prescription fulfillment tasks, including counting, image capture, inventory maintenance, and any additional CII prescription fulfillment.
Provide empathetic and personalized service to patients at pick-up, drive-thru, and over the phone; offer immunizations and other services; and resolve or escalate patient issues.
Complete permitted inventory activities as directed, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories; help maintain target inventory levels and mitigate inventory loss.
Contribute to a high-performing team, be receptive to feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible for scheduling and business needs and travel voluntarily to other stores in the market to work shifts as needed.
Mentor, onboard, train, and support the development of new Telepharmacy Remote Dispensing Pharmacy hires.
Comply with applicable federal, state, and local laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements related to patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health care services when a pharmacist is on-site, such as immunizations and point-of-care testing, and voluntarily staff offsite clinics where permitted and supported by required training and certification.
Where permitted, complete licensure and training requirements for Technician Immunizer status; educate patients about vaccines and refer vaccination questions to the Supervising Pharmacist; monitor and respond to adverse reactions and report events; collect, track, and document patient information; and monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Perform additional tasks as directed by a Supervisor or Manager.