Telepharmacy Technician - (Onsite - Store 016664 Saint Charles, IL)- Full Time

CVS Health•Highland Park, IL

7d•Onsite

About The Position

The Telepharmacy Technician supports daily operations at a CVS Health Remote Dispensing Pharmacy, with pharmacist oversight provided by a separate Supervising Pharmacy. The role focuses on managing day-to-day execution and performance while delivering operational and service excellence. Technicians work as part of the pharmacy team by following standard operating procedures, best practices, and communicating effectively with the Supervising Pharmacy or Pharmacist and the Telepharmacy Tech Team Leader. They are expected to demonstrate genuine care in interactions and contribute to a safe, inclusive, and engaging environment. The position includes supporting safe prescription fulfillment, maintaining pharmacy security and inventory, assisting patients, and complying with applicable laws, professional standards, and CVS policies. When a pharmacist is on-site, the technician may provide additional patient health care services, such as immunizations and point-of-care testing, when allowed by law and supported by required training and certification. Where permissible, technicians may pursue Technician Immunizer status and support vaccine preparation and administration. This is an onsite, full-time position with 40 anticipated weekly hours. The listed pay range is $17.00–$27.00 per hour. The position is eligible for benefits including medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, subject to eligibility.

Requirements

Comply with applicable state board of pharmacy requirements and laws, including requirements related to age, education, and licensure or certification.
If the state board of pharmacy does not set a minimum age, be at least 18 years old.
If the state board of pharmacy does not set a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Hold national Pharmacy Technician certification through PTCB or ExCPT.
Have at least 1 year of full-time experience as a Pharmacy Technician.
Concentrate on tasks over time and pivot quickly between tasks to meet patient and business needs.
Confirm prescription information and label accuracy to support patient safety.
Provide friendly assistance, recognize patients’ reactions, and respond appropriately.
Use verbal and written communication effectively with patients and colleagues, including active listening.
Use mathematical reasoning for prescription-related calculations, such as tablet quantities and days’ supply.
Identify challenging patient or colleague interactions and choose an appropriate course of action.
Assess business problems and create and execute action plans to address root causes.
Meet the physical demands of the role, including extended periods upright, lifting, scanning and bagging items, reaching, repetitive finger movements, stooping, close visual work, and lifting or exerting force as described in the posting.
Accurately convey detailed spoken instructions and receive detailed information through oral communication.

Nice To Haves

CVS Pharmacy Technician experience.
1–3 years of previous experience as a Pharmacy Technician.
Advanced Certified Pharmacy Technician (CPhT-Adv) credential.
Ability to become immunization certified.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Experience in an Inventory Specialist role.
Ability to work in the home store and across the market at other locations to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation to support pharmacists and the pharmacy team in managing and improving patient health.
Oversee safe and secure operation of the Remote Dispensing Pharmacy, including serving as a keyholder, maintaining alarm and safe codes, and protecting pharmacy products, especially refrigerated products and controlled substances.
Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to ensure safe and accurate prescription fulfillment.
Complete controlled-substance prescription fulfillment tasks, including counting, capturing images, and maintaining inventory; complete any additional CII prescription fulfillment tasks.
Create positive patient experiences through empathetic service at pick-up, drive-thru, and over the phone; offer immunizations and other services; and resolve or escalate patient problems.
Complete inventory activities as permitted by law and directed by the Telepharmacy Technician Team Leader, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, be receptive to feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs, including voluntarily traveling to stores in the market to work shifts as needed.
Serve as a peer mentor for onboarding, training, and developing new hires in the Telepharmacy Remote Dispensing Pharmacy.
Comply with applicable federal, state, and local laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements that protect patient safety, privacy, and security.
Provide additional patient health care services when a pharmacist is on-site, such as immunizations, point-of-care testing, and voluntarily staffing offsite clinics, when allowed by law and supported by required training and certification.
Where permissible and appropriately trained, complete licensure and training requirements for Technician Immunizer status; educate patients about vaccines and refer vaccination questions to the Supervising Pharmacist.
Where supporting immunizations, monitor for and respond to adverse reactions, report events as required, review and collect patient information, document applicable patient records, and monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Perform additional tasks as directed by a Supervisor or Manager.