Telepharmacy Technician - (Onsite - 16528 - Glenview, IL) - FT

CVS Health

7d•$17 - $27•Onsite

About The Position

The Telepharmacy Technician is responsible for daily operations at a CVS Health Remote Dispensing Pharmacy, with pharmacist oversight provided remotely from a separate Supervising Pharmacy location. The role manages day-to-day pharmacy operations, execution, and performance while delivering operational and service excellence through standard operating procedures, best practices, and effective communication with the Supervising Pharmacy/Pharmacist and Telepharmacy Tech Team Leader. The technician supports safe and accurate prescription fulfillment, protects pharmacy products and inventory, and provides compassionate service to patients at pickup, drive-thru, and over the phone. The role includes keyholder and security responsibilities, controlled-substance tasks, inventory activities, and peer mentoring. Technicians may travel to other stores in the market as business needs require and may provide additional patient health services when a pharmacist is on-site, where permitted by law and supported by required training and certification. Where permitted, the technician may also obtain immunizer status and support vaccine preparation and administration.

Requirements

Comply with applicable state board of pharmacy requirements and laws governing pharmacy practice, including age, education, and licensure or certification requirements.
If state requirements do not specify a minimum age, be at least 18 years old.
If state requirements do not specify a minimum education level, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Hold national certification through PTCB or ExCPT.
Meet applicable state-level licensure requirements.
Have at least 1 year of full-time experience as a Pharmacy Technician.
Demonstrate attention and focus, including sustained concentration, the ability to switch tasks quickly, and the ability to confirm prescription information and label accuracy.
Demonstrate customer service and team orientation, including helping people in a friendly manner and responding appropriately to patients' reactions.
Use verbal and written communication effectively with patients and colleagues, including active listening.
Apply mathematical reasoning to pharmacy tasks such as calculating quantities, days' supply, and bottle counts.
Identify challenging interactions, choose appropriate responses, assess business problems, and create and execute action plans addressing root causes.
Meet the physical demands of the position, including standing or remaining upright for extended periods; lifting, scanning, and bagging items; reaching, bending, stooping, and repetitive finger and hand movements; adjusting machines precisely; and close visual work.
Occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently move objects using negligible force.
Accurately express and exchange detailed spoken information and receive detailed information through oral communication.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Advanced Certified Pharmacy Technician (CPhT-Adv) credential.
Ability to become immunization certified.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Experience in an Inventory Specialist role.
Ability to work in the home store and across the market at other locations to meet business needs.
Previous CVS Pharmacy Technician experience.

Responsibilities

Follow company standard operating procedures at each workstation to support pharmacists and the pharmacy team in managing and improving patient health.
Oversee safe and secure operation of the Remote Dispensing Pharmacy, including serving as a keyholder, maintaining alarm and safe codes, and protecting pharmacy products, particularly refrigerated products and controlled substances.
Follow pharmacy workflow procedures at production, pickup, drive-thru, and drop-off workstations to ensure safe and accurate prescription fulfillment.
Complete controlled-substance prescription fulfillment tasks, including counting, capturing images, and maintaining inventory; complete additional CII prescription fulfillment as required.
Provide empathetic and personalized service at pickup, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient problems.
Complete permitted inventory activities as directed by the Telepharmacy Technician Team Leader, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Support consistent inventory management, maintain target inventory levels, and mitigate inventory loss.
Contribute to a high-performing team, receive feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs, including voluntarily traveling to stores in the market to work shifts when needed.
Mentor peers in onboarding, training, and development of new hires in the Telepharmacy Remote Dispensing Pharmacy.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures to protect patient safety, privacy, and security and ensure controlled-substance dispensing and recordkeeping compliance.
Deliver additional patient health care services when a pharmacist is on-site, such as immunizations and point-of-care testing, and voluntarily staff offsite clinics when allowed by law and supported by required training and certification.
Where permissible, complete licensing and training requirements for Technician Immunizer status; educate patients about vaccines and refer vaccination questions to the Supervising Pharmacist.
Where permissible, monitor for and respond to adverse vaccine reactions, report events as required, review and collect patient information, track and document applicable patient information, and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Perform other tasks as directed by a Supervisor or Manager.