Telepharmacy Technician - (Onsite - Store 9270 -Wickenburg, AZ) - FT

CVS Health•09270 - Arizona CVS Stores, L.L.C., AZ

6d•$17 - $27•Onsite

About The Position

CVS Health is hiring a full-time Telepharmacy Technician for a Remote Dispensing Pharmacy. The technician manages daily pharmacy operations while pharmacists provide oversight from a separate Supervising Pharmacy location. The role focuses on safe and accurate prescription fulfillment, operational and service excellence, patient care, and compliance with pharmacy procedures and applicable laws. The technician works as part of the pharmacy team and communicates with the Supervising Pharmacy/Pharmacist and Telepharmacy Tech Team Leader. The position includes supporting pharmacy workflows at production, pick-up, drive-thru, and drop-off workstations; safeguarding pharmacy products and controlled substances; and performing inventory activities. Technicians provide empathetic service to patients, address or escalate patient concerns, and may deliver additional health care services when a pharmacist is on-site, where permitted by law and supported by training and certification. Where permitted, the technician may pursue Technician Immunizer status and support vaccine preparation and administration. The role requires regular and predictable attendance, including nights and weekends, and flexibility to travel to other stores in the market as business needs require. The position is full-time, with 40 anticipated weekly hours. The typical pay range is $17.15–$27.15 per hour; the actual offer depends on experience, education, geography, and other relevant factors.

Requirements

Comply with applicable state Board of Pharmacy requirements and laws governing pharmacy practice, including requirements related to age, education, and licensure or certification.
If the state Board of Pharmacy does not establish a minimum age, be at least 18 years old.
If the state Board of Pharmacy does not establish a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Hold national pharmacy technician certification through PTCB or ExCPT.
Meet applicable state-level licensure requirements.
Have at least 1 year of full-time experience as a Pharmacy Technician.
Be able to concentrate on tasks and pivot quickly between tasks to meet patient and business needs.
Be able to confirm prescription information and label accuracy to support patient safety.
Demonstrate a friendly, helpful approach to patient service; recognize patient reactions and respond appropriately.
Use and understand verbal and written communication with patients and colleagues, including active listening.
Use mathematical reasoning for prescription quantities, days’ supply, and bottle calculations.
Resolve challenging patient or colleague interactions and assess business problems, identify root causes, and execute corrective action plans.
Meet the role’s physical demands, including mobility and extended periods upright; lifting, scanning, bagging, reaching, repetitive finger movements, precision adjustments, stooping, close visual work, and handling items with the stated lifting and force requirements.
Accurately convey detailed spoken instructions and receive detailed information through oral communication.

Nice To Haves

CVS Pharmacy Technician experience.
1–3 years of previous experience as a Pharmacy Technician.
Advanced Certified Pharmacy Technician (CPhT-Adv) credential.
Ability to become immunization certified.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Experience in an Inventory Specialist role.
Ability to work at the home store and across the market at other locations to meet business needs.

Responsibilities

Follow company Standard Operating Procedures at each workstation to support safe and effective pharmacy operations and patient health.
Oversee safe and secure operation of the Remote Dispensing Pharmacy, including serving as a keyholder, managing alarm and safe codes, and protecting pharmacy products, especially refrigerated products and controlled substances.
Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to fulfill prescriptions safely and accurately.
Complete controlled-substance prescription fulfillment tasks, including counting, image capture, inventory maintenance, and any additional CII prescription fulfillment.
Provide empathetic service to patients at pick-up, drive-thru, and over the phone; offer immunizations and other services; and resolve or escalate patient problems.
Complete inventory activities as permitted by law and directed by the Telepharmacy Technician Team Leader, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to inventory management and help maintain target inventory levels and mitigate inventory loss.
Participate in a high-performing team, be receptive to feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible for scheduling and business needs, including voluntarily traveling to stores in the market to work shifts as needed.
Mentor new hires in onboarding, training, and development at the Telepharmacy Remote Dispensing Pharmacy.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled-substance dispensing and recordkeeping, and patient privacy and security.
Deliver additional patient health care services when a pharmacist is on-site, such as immunizations and point-of-care testing, and voluntarily staff offsite clinics when allowed by law and supported by required training and certification.
Where permissible and properly trained, complete licensure and training requirements for Technician Immunizer status; educate patients about vaccines and refer vaccination questions to the Supervising Pharmacist; monitor and respond to adverse reactions; collect and document patient information; and monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Perform other tasks as directed by a Supervisor or Manager.