Telepharmacy Technician - (Onsite - Store 18091 Centralia/IL)- Part Time

CVS Health • Highland Park, IL

7d • Onsite

About The Position

The Telepharmacy Technician manages daily operations at a CVS Health Remote Dispensing Pharmacy, with pharmacist oversight provided from a separate Supervising Pharmacy location. The role focuses on execution and performance, operational and service excellence, and consistent use of standard operating procedures and best practices. The technician communicates effectively with the Supervising Pharmacy/Pharmacist and Telepharmacy Tech Team Leader and contributes to a safe, inclusive, and engaging pharmacy team.

The position supports safe and accurate prescription fulfillment, secure pharmacy operations, inventory management, and positive patient experiences. It also includes mentoring new hires and complying with applicable laws, regulations, professional standards, ethical principles, and CVS policies. Where allowed by law and supported by required training and certification, technicians may provide additional patient health care services when a pharmacist is on-site, including immunizations and point-of-care testing. Immunization support may require additional licensure and training.

Requirements

• Comply with applicable state board of pharmacy requirements and laws governing pharmacy practice, including requirements related to age, education, and licensure or certification.
• If the state board does not specify a minimum age, be at least 18 years old.
• If the state board does not specify a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
• Hold national certification through PTCB or ExCPT.
• Meet state-level licensure requirements, which vary by state.
• Have at least 1 year of full-time experience as a Pharmacy Technician.
• Complete required training within the designated timeframe.
• Demonstrate concentration, task switching, and the ability to confirm prescription information and label accuracy.
• Provide customer service, work as part of a team, understand and respond appropriately to patients’ reactions, and communicate effectively with patients and colleagues.
• Use active listening and verbal and written communication skills.
• Apply mathematical reasoning to tasks such as calculating tablet quantities, days’ supply, and the number of bottles needed for a prescription.
• Identify challenging interactions, select appropriate responses, assess business problems, and create and execute action plans to address root causes.
• Meet the role’s physical demands, including remaining mobile and upright for extended periods; lifting, scanning, and bagging items; reaching, stretching, repetitive finger movements, precision control, and stooping; close visual acuity; and lifting or exerting force up to the stated amounts.

Nice To Haves

• CVS Pharmacy Technician experience.
• 1–3 years of previous experience as a Pharmacy Technician.
• Advanced Certified Pharmacy Technician (CPhT-Adv) credential.
• Ability to become immunization certified.
• Previous experience in a pharmacy, retail, medical, or customer service setting.
• Experience in an Inventory Specialist role.
• Ability to work in the home store and across the market at other locations to meet business needs.

Responsibilities

• Follow company standard operating procedures at each workstation to support pharmacists and the pharmacy team in managing and improving patient health.
• Oversee safe and secure Remote Dispensing Pharmacy operations, including serving as a keyholder, maintaining alarm and safe codes, and protecting pharmacy products, particularly refrigerated products and controlled substances.
• Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to support safe and accurate prescription fulfillment.
• Complete controlled substance prescription fulfillment tasks, including counting, image capture, and inventory maintenance; complete any additional CII prescription fulfillment as required.
• Provide empathetic, personalized service at pick-up, drive-thru, and over the phone; offer immunizations and other services; and resolve or escalate patient problems.
• Perform inventory activities as permitted by law and directed by the Telepharmacy Technician Team Leader, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Contribute to a high-performing team, receive feedback, and seek opportunities to expand clinical and technical knowledge.
• Remain flexible to scheduling and business needs, including voluntarily traveling to other stores in the market to work shifts as needed.
• Mentor new hires during onboarding, training, and development in the Telepharmacy Remote Dispensing Pharmacy.
• Comply with applicable federal, state, and local laws and regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled substance dispensing and recordkeeping, and patient privacy and security.
• Provide additional patient health care services when a pharmacist is on-site, where permitted by law and supported by required training and certification; services may include immunizations, point-of-care testing, and voluntarily staffing offsite clinics.
• Where permitted, complete additional licensure and training to obtain Technician Immunizer status and support vaccine preparation and administration.
• For immunization support, educate patients about vaccines and refer vaccination questions to the Supervising Pharmacist; monitor and respond to adverse reactions and report events as required; review, collect, track, and document patient information; and monitor and manage vaccine supplies.
• Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
• Perform additional tasks as directed by a Supervisor or Manager.

Benefits

• Dental benefits
• Vision benefits
• Wellness resources
• Employee discounts
• Access to certain voluntary benefits
• Other programs supporting colleagues’ physical, emotional, and financial well-being, depending on hours worked and eligibility

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED