Telepharmacy Technician- (Onsite - 17304 - Peoria, AZ) - FT

CVS Health•Peoria, AZ

7d•$17 - $27•Onsite

About The Position

CVS Health is hiring a full-time, onsite Telepharmacy Technician for a Remote Dispensing Pharmacy in Peoria, Arizona. The technician manages daily pharmacy operations with pharmacist oversight provided remotely from a separate Supervising Pharmacy. The role focuses on operational execution, service excellence, consistent use of standard operating procedures, and effective communication with the Supervising Pharmacy/Pharmacist and Telepharmacy Tech Team Leader. Technicians are expected to provide compassionate patient service and contribute to a safe, inclusive, and engaging team culture. The position includes overseeing the safe and secure operation of the Remote Dispensing Pharmacy; following workflow procedures for prescription fulfillment; performing controlled-substance fulfillment and inventory tasks; assisting patients in person, at drive-thru, and by phone; and completing inventory activities as permitted by law. Technicians may provide additional health care services when a pharmacist is onsite, where legally permitted and supported by required training and certification. Where permitted, the role may also support immunizations after completing applicable licensure and training requirements. The position requires regular and predictable attendance, including nights and weekends, and flexibility to travel to other stores in the market when business needs require. The role involves completing required training, mentoring new hires, and complying with applicable laws, professional standards, ethical principles, and CVS policies and procedures. The anticipated schedule is 40 hours per week. The stated pay range is $17.15–$27.15 per hour, with the actual offer depending on factors including experience, education, and geography.

Requirements

Comply with applicable state board of pharmacy requirements and laws, including requirements related to age, education, and licensure or certification.
If state requirements do not set a minimum age, be at least 18 years old.
If state requirements do not set a minimum education level, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Hold national certification through PTCB or ExCPT.
Meet applicable state-level licensure requirements.
Have at least 1 year of full-time experience as a Pharmacy Technician.
Demonstrate attention and focus, including sustained concentration, task switching, and verifying prescription information and label accuracy.
Provide friendly customer service, recognize patient reactions, and respond appropriately.
Use verbal and written communication effectively with patients and colleagues, including active listening.
Use mathematics to determine quantities such as tablets to dispense, days’ supply, and bottle counts.
Identify challenging interactions and choose an appropriate course of action; assess business problems and develop and execute plans addressing root causes.
Meet the role’s physical demands, including extended periods upright, lifting, scanning and bagging items, reaching, repetitive finger movements, precise machine adjustment, stooping, and close visual work.
Be able to occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently move objects requiring negligible force.
Communicate detailed or important spoken instructions accurately and receive detailed information through oral communication.

Nice To Haves

CVS Pharmacy Technician experience.
One to three years of previous Pharmacy Technician experience.
Advanced Certified Pharmacy Technician (CPhT-Adv) certification.
Ability to become immunization certified.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Experience in an Inventory Specialist role.
Ability to work in the home store and across the market at other locations to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation to support safe and effective pharmacy operations.
Oversee safe and secure Remote Dispensing Pharmacy operations, including keyholder duties, safeguarding alarm and safe codes, and protecting pharmacy products, especially refrigerated products and controlled substances.
Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to fulfill prescriptions safely and accurately.
Complete controlled-substance prescription fulfillment tasks, including counting, image capture, and inventory maintenance, as well as any additional CII fulfillment tasks.
Serve patients at pick-up, drive-thru, and over the phone with empathy and personalized care; offer immunizations and other services; and resolve or escalate patient concerns.
Complete permitted inventory activities as directed, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Support consistent inventory management, target inventory levels, and mitigation of inventory loss.
Contribute to a high-performing team, receive feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs, including voluntarily traveling to other stores in the market for shifts as needed.
Mentor new hires in onboarding, training, and development at the Telepharmacy Remote Dispensing Pharmacy.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled-substance dispensing and recordkeeping, and patient privacy and security.
Provide additional patient health care services when a pharmacist is onsite, where permitted by law and supported by required training and certification; examples include immunizations, point-of-care testing, and voluntary offsite clinic staffing.
Where permitted, complete licensure and training requirements for Technician Immunizer status; educate patients about vaccines and refer vaccination questions to the Supervising Pharmacist; monitor and respond to adverse reactions and report events as required; collect and document patient information; and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Perform other tasks as directed by a Supervisor or Manager.