Telepharmacy Technician

CVS Health•Surprise, AZ

4d•$17 - $27

About The Position

CVS Health Lead Pharmacy Technicians support pharmacists and pharmacy teams in a patient-focused retail pharmacy setting. They serve as role models, mentors, and guides while helping coordinate pharmacy work, maintain accuracy and efficiency, and ensure that medication needs and regulatory requirements are met. The role requires the ability to triage tasks, work independently and collaboratively in a fast-paced environment, and provide compassionate customer service while protecting patient confidentiality. The technician engages customers about their health and medications, follows applicable laws and professional standards, and coordinates pharmacy workflows across workstations. The role also supports day-to-day pharmacy administration, staff training and development, inventory-related mentoring, and team performance. The position requires PTCB National Certification; state licensure requirements vary. A high school diploma or equivalent is preferred but not required. The position is full-time, with 40 anticipated weekly hours.

Requirements

PTCB National Certification.
Must be at least 16 years of age.
Meet state-specific licensure requirements.
Ability to concentrate on tasks without being distracted.
Customer service orientation, including helping people in a friendly manner and responding appropriately to customer reactions.
Verbal and written communication skills for interacting with customers and colleagues, including active listening.
Mathematical reasoning, such as calculating a prescription's days' supply.
Problem resolution skills, including recognizing problems and choosing an appropriate course of action in complex situations.

Nice To Haves

Work 30 hours or greater per week.
Greater than 1 year of experience as a CVS Pharmacy Technician.
Experience in an Inventory Specialist role.
High school diploma or equivalent (preferred but not required).

Responsibilities

Engage customers to learn about their health and medications, explain CVS services and products appropriately, and support their path to better health.
Prioritize customer needs and provide empathetic service to promote customer satisfaction.
Follow applicable federal and state laws, regulations, professional standards, ethical principles, and CVS policies to protect patient safety, privacy, and security.
Follow pharmacy workflows and coordinate processing of medication orders across workstations, shifting tasks to support the team as needed.
Balance quality and efficiency, maintain accuracy, and meet workflow and inventory management goals.
Identify and resolve potential medication or insurance issues in collaboration with pharmacy teams, medical staff, insurance companies, and customers.
Expand clinical, technical, and insurance knowledge using available tools and training resources.
Adapt to schedule and business needs and contribute to individual and team goals.
Assist the Pharmacist with daily activities and administration, including reports and pharmacy scheduling when applicable.
Coordinate or implement training and development of support staff with the field training team.
Coach, train, and mentor colleagues; provide support staff performance feedback to the Pharmacy Manager.
Model outstanding performance, provide supportive coaching, and take on additional tasks and responsibilities.
Identify and share opportunities to improve patient care and customer service.
Provide training, backup, mentoring, and coaching to the Inventory Specialist.