Telepharmacy Technician

CVS Health • Surprise, AZ

2d

About The Position

The Telepharmacy Technician supports pharmacy operations and patient care by processing medication orders, assisting customers, and supporting pharmacists and the pharmacy team. The role requires balancing accuracy and efficiency in a fast-paced setting, providing compassionate customer service, protecting patient confidentiality, and following applicable laws, regulations, professional standards, and CVS policies. The technician helps coordinate daily pharmacy activities, supports team training and development, and may assist with reports and scheduling. Duties and requirements may vary by role and location.

Requirements

• PTCB National Certification.
• Must be at least 16 years of age.
• Meet state-specific licensure requirements.
• Ability to concentrate on tasks over time without distraction.
• Customer service orientation, including friendly assistance and responding appropriately to customer reactions.
• Verbal and written communication skills, including active listening.
• Mathematical reasoning, including calculating prescription days’ supply.
• Problem-resolution skills, including recognizing problems and choosing an appropriate course of action.
• Ability to meet the physical demands described in the posting, including remaining upright and moving around the work area, fine motor tasks, bending and stooping, spoken communication and hearing, close visual acuity, and occasional lifting of up to 30 pounds.

Nice To Haves

• At least 30 hours of work per week.
• More than one year of experience as a CVS Pharmacy Technician.
• Experience in an Inventory Specialist role.
• High school diploma or equivalent preferred, but not required.

Responsibilities

• Engage customers to learn about their health and medications, explain CVS services and products, and support their health needs.
• Prioritize customer needs and provide empathetic service aimed at complete customer satisfaction.
• Follow applicable federal and state laws, regulations, professional standards, ethical principles, and CVS policies to protect patient safety and privacy.
• Follow pharmacy workflow procedures across workstations, including Pick-Up, Drop-Off, Drive-Thru, and Production, and assist the team where needed.
• Complete tasks accurately and efficiently while meeting workflow and inventory management goals.
• Identify and resolve potential medication or insurance issues in collaboration with pharmacy teams, medical staff, insurance companies, and customers.
• Develop clinical, technical, and insurance knowledge through available tools and training.
• Adapt to changing work and schedule needs and contribute to individual and team goals.
• Assist the Pharmacist with day-to-day activities and administration, which may include daily and weekly reports and pharmacy scheduling.
• Coordinate or implement support-staff training and development with the field training team.
• Coach, train, and mentor new colleagues; share best practices and provide feedback to the Pharmacy Manager about support-staff performance.
• Model strong performance, provide respectful coaching, take on additional responsibilities, and identify opportunities to improve patient care and customer service.
• Train, back up, and mentor the Inventory Specialist.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources supporting physical, emotional, and financial well-being, based on eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed