Telepharmacy Technician - (Onsite - Store 09340 - Phoenix, AZ) - FT

CVS Health•Phoenix, AZ

5d•$17 - $27•Onsite

About The Position

The Telepharmacy Technician is responsible for the daily operations of a Telepharmacy Remote Dispensing Pharmacy, with pharmacist oversight provided remotely from a separate Supervising Pharmacy. The role builds on Pharmacy Technician responsibilities and focuses on managing daily pharmacy operations, execution, and performance while building patient loyalty through excellent customer service, service recovery, and communication with the Supervising Pharmacy and Pharmacist. The technician oversees the safe and secure operation of the remote dispensing pharmacy, including keyholder duties, alarm and safe codes, and protection of pharmacy products. They manage pharmacy inventory, including controlled substances, ordering, receiving, cycle counts, returns, outdates, refrigerator organization and temperature logging, waiting bins, monthly inventory reviews, annual inventories, resets, and pharmacy components of AP Pulse Checks. The role also handles operational communications and required tasks, supports store service performance and workflow, and mentors and trains new Telepharmacy Technicians. The position includes prescription fulfillment, patient and customer interaction, and facilitating patient access to the Supervising Pharmacist for counseling. The technician gathers relevant medical history, completes appropriate outreach, responds to counter and phone inquiries, and communicates with patients, colleagues, insurers, and prescribers where permitted by law. Certified and trained technicians may take on additional clinical and managerial responsibilities, including administering vaccinations, as allowed by applicable state law. The technician helps resolve medication, insurance, and service concerns; partners with front-store management and pharmacy teams; supports business and patient-care goals; promotes service offerings; participates in operational meetings and action planning; and maintains a clean, organized department. The role requires flexibility to adapt to schedule and business needs, balance quality and efficiency, and support inventory ownership and consistent inventory practices. This is a full-time, onsite position in Phoenix, Arizona. The anticipated schedule is 40 hours per week. The typical pay range is $17.15–$27.15 per hour, with the actual offer dependent on factors including experience, education, and geography.

Requirements

Must be at least 18 years of age.
At least 1 year of experience as a Pharmacy Technician; 2 or more years may be required in select states.
PTCB National Certification or equivalent state-accepted national Pharmacy Technician Certification.
High school diploma or GED required.
Meet state-level licensure requirements, which vary by state.
Regular and reliable attendance.
Ability to concentrate on tasks for extended periods without distraction.
Customer-service orientation, including proactively helping people in a friendly manner and responding appropriately to customer reactions.
Verbal and written communication skills to interact with customers and colleagues; active listening and appropriate questioning skills.
Mathematical reasoning skills, including calculating a prescription's days' supply.
Problem-resolution skills, including recognizing actual or potential problems and selecting an appropriate course of action.
Ability to remain upright and move about on foot for sustained periods, including moving between work areas and outside the pharmacy area.
Ability to lift, scan, and bag purchased items; use finger dexterity for tasks such as picking, pinching, and typing; reach overhead and in multiple directions; adjust machines precisely; and stoop and bend to move items between low and high positions.
Close visual acuity for tasks such as transcribing, viewing a computer terminal, reading, and inspecting small parts.
Ability to communicate information and instructions orally to colleagues and customers.
Occasional lifting of up to 30 pounds to a height of 4 feet; exerting up to 20 pounds of force occasionally, up to 10 pounds frequently, and a negligible amount of force constantly to move objects.

Nice To Haves

Experience in an Inventory Specialist role.

Responsibilities

Oversee the safe and secure operation of the Remote Dispensing Pharmacy, including keyholder duties, alarm and safe codes, and protection of pharmacy products, especially refrigerated products and controlled substances.
Manage pharmacy ordering and daily inventory activities, including checking in products, cycle counts, returns-to-stock, returns and outdates, refrigerator organization and temperature logging, and waiting-bin maintenance.
Review the Inventory Excellence Report monthly and partner with the Telepharmacy team to improve inventory performance and ensure medications are in stock for patients.
Serve as the point person for annual inventories, pharmacy resets such as Rx Planograms, and pharmacy-related AP Pulse Check components.
Receive and act on operational communications and complete required tasks, including email and myWork tasks.
Support strong store service performance, including WeCARE workflow practices, customer service, and patient care.
Support business outcomes and help the total store team adapt to workflow changes and new product or service offerings.
Onboard, train, coach, and mentor new Telepharmacy Technicians and support staff, coordinating with the field training team as appropriate.
Communicate with patients, coworkers, insurance companies, and prescribers where allowed by law.
Follow CVS workflow procedures and quality assurance standards across pharmacy workstations, manage assigned responsibilities, and assist the team where needed.
Collect relevant customer medical history to update patient profiles, complete appropriate patient outreach calls, and assist patients at the counter and by phone.
Facilitate audio/visual access to the Supervising Pharmacist for patient counseling and assist Telepharmacy and front-store customers with questions and concerns.
Identify and resolve potential service, medication, and insurance problems in collaboration with pharmacy teams, medical staff, insurers, customers, the Supervising Pharmacist, and Front Store Manager as appropriate.
Support customer service by partnering with front-store management on schedules that meet customer and business needs within budgeted payroll hours and workflow models.
Address customer concerns and inquiries, including HIPAA complaints, file required reports, and communicate with the Supervising Pharmacist as appropriate.
Contribute to team and business goals, adapt to schedule and business needs, take on additional tasks, and identify and implement improvements to patient care and customer service.
Promote new service offerings and initiatives to appropriate customers and participate in required district and store operational meetings and action planning.
Maintain a clean, organized, and professional Telepharmacy department according to CVS standards.
Coordinate and monitor inventory policies and activities, establish clear ownership of inventory tasks, and support consistent execution of critical inventory functions.
Administer vaccinations when appropriately certified and trained and when permitted by applicable state law.