Telepharmacy Technician - (Onsite - Store 09340 - Phoenix, AZ)

CVS Health•Phoenix, AZ

3d•Onsite

About The Position

The Telepharmacy Technician is responsible for daily operations at a Telepharmacy Remote Dispensing Pharmacy, where pharmacist oversight is provided from a separate Supervising Pharmacy. The role builds on Pharmacy Technician skills and focuses on managing pharmacy operations, execution, and performance while promoting patient loyalty through excellent customer service, service recovery, and communication with the Supervising Pharmacy and Pharmacist. The technician oversees safe and secure pharmacy operations, including keyholder duties and protection of pharmacy products, with particular attention to refrigerated products and controlled substances. The role also manages inventory activities such as ordering, receiving, cycle counts, returns, outdates, refrigerator organization and temperature logging, waiting-bin management, monthly inventory reviews, annual inventories, resets, and pharmacy-related audit checks. The position supports prescription fulfillment and patient care by assisting customers in person and by phone, collecting relevant medical-history information, completing patient outreach, facilitating access to the Supervising Pharmacist for counseling, and resolving medication, insurance, and service concerns. Certified and trained technicians may perform expanded clinical and managerial duties, including administering vaccinations where allowed by applicable state law. The technician contributes to store and business performance by following workflow and quality standards, promoting service offerings, participating in operational meetings, adapting to business needs, and identifying improvements to patient care and customer service. The role also helps train, coach, and mentor Telepharmacy staff and maintains a clean, organized, professional department in accordance with CVS standards.

Requirements

Must be at least 18 years of age.
At least 1 year of experience as a Pharmacy Technician; 2 or more years may be required in select states.
PTCB National Certification or an equivalent state-accepted national Pharmacy Technician Certification.
High school diploma or GED required.
Meet state-level licensure requirements, which vary by state.
Regular and reliable attendance.
Ability to concentrate on tasks for extended periods without distraction.
Customer-service orientation, including a friendly approach, awareness of customer reactions, and appropriate responses.
Verbal and written communication skills for interacting with customers and colleagues, including active listening.
Mathematical reasoning, including calculating a prescription's days' supply.
Problem-resolution skills, including recognizing actual or potential problems and selecting an appropriate course of action.
Ability to remain upright and move about on foot for sustained periods, including moving between work areas and outside the pharmacy area.
Ability to lift, scan, and bag purchased items; use finger dexterity for tasks such as picking, pinching, and typing; reach overhead and in multiple directions; and adjust machines precisely.
Ability to stoop and bend at the waist to move items between low and high positions.
Close visual acuity for tasks such as transcribing, viewing a computer terminal, reading, and inspecting small parts.
Ability to communicate information and instructions orally to colleagues and customers.
Ability to occasionally lift up to 30 pounds to a height of 4 feet; exert up to 20 pounds of force occasionally, up to 10 pounds frequently, and a negligible amount constantly to move objects.

Nice To Haves

Experience in an Inventory Specialist role.

Responsibilities

Oversee safe and secure operations of the Remote Dispensing Pharmacy, including keyholder responsibilities, safeguarding alarm and safe codes, and protecting pharmacy products.
Manage pharmacy inventory, including controlled substances, ordering, receiving and checking in products, cycle counts, returns-to-stock, outdates, refrigerator organization and temperature logs, and waiting-bin activities.
Review the Inventory Excellence Report monthly and work with the Telepharmacy team to improve inventory performance and medication availability.
Serve as the point person for annual inventories, resets such as Rx Planograms, and pharmacy-related components of AP Pulse Checks.
Receive and act on operational communications and complete required tasks, including email and myWork activities.
Execute CVS workflow best practices and quality assurance standards across pharmacy workstations, including Pick-Up, Drop-Off, Drive-Thru, and Production.
Provide customer service and patient support in person and by phone, including collecting relevant medical-history information, completing appropriate patient outreach, and assisting customers with questions and concerns.
Facilitate audio/visual access to the Supervising Pharmacist for patient counseling and communicate with patients, coworkers, insurers, and prescribers where permitted by law.
Identify, address, and resolve customer, medication, insurance, and service concerns; involve the Supervising Pharmacist or Front Store Manager as appropriate.
Partner with front store management on customer service and scheduling that meets customer and business needs within budgeted payroll hours and the workflow model.
Promote new service offerings and initiatives to appropriate customers and participate in required district and store operational meetings and action planning.
Support team and business goals, adapt to schedule and business needs, take on additional responsibilities, and identify opportunities to improve patient care and customer service.
Coordinate training and development of support staff with the field training team; coach and mentor new Telepharmacy Technicians and share best practices.
Maintain a clean, organized, and professional Telepharmacy department according to CVS standards.
Maintain in-stock inventory and establish consistent ownership and execution of daily, weekly, and monthly inventory-management activities.
Administer vaccinations when certified and trained to do so and where allowed by applicable state law.