Telepharmacy Technician- (Onsite - 16296 - Tucson, AZ) - FT

CVS Health

4d•$17 - $27•Onsite

About The Position

CVS Health is hiring a Telepharmacy Technician to manage daily operations at a Telepharmacy Remote Dispensing Pharmacy (RDP), with pharmacist oversight provided by a separate Supervising Pharmacy. The technician is responsible for operational execution and performance, applying standard operating procedures and best practices, and communicating effectively with the Supervising Pharmacy/Pharmacist and Telepharmacy Tech Team Leader. The role contributes to safe, accurate, and effective pharmacy operations and supports a positive, inclusive patient and colleague experience. The position includes operating and securing the pharmacy, fulfilling prescriptions across pharmacy workstations, handling controlled substances, supporting inventory management, and assisting patients in person and over the phone. When allowable by law and supported by required training and certification, the technician may provide additional services when a pharmacist is on-site, such as immunizations and point-of-care testing. Where permissible, the technician may pursue immunizer status and support vaccine preparation and administration. This is a full-time, 40-hour-per-week position. The listed work location is onsite in Tucson, Arizona, and the role requires regular and predictable attendance, including nights and weekends. The technician may need to travel to other stores in the market to cover shifts. The typical pay range is $17.45–$27.45 per hour, with the offer depending on factors such as experience, education, and geography.

Requirements

Comply with applicable state board of pharmacy requirements and laws, including age, education, and licensure or certification requirements.
If state requirements do not specify a minimum age, be at least 18 years old.
If state requirements do not specify a minimum education level, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Hold national pharmacy technician certification through PTCB or ExCPT.
Meet applicable state-level licensure requirements.
Have at least 1 year of full-time experience as a Pharmacy Technician.
Maintain regular and predictable attendance, including nights and weekends.
Complete required training within the designated timeframe.
Demonstrate attention and focus, including sustained concentration, the ability to switch tasks, and the ability to verify prescription information and label accuracy.
Demonstrate customer service and teamwork skills, including helping people in a friendly manner and responding appropriately to patients’ reactions.
Use and understand verbal and written communication with patients and colleagues, including active listening.
Use mathematics to determine quantities such as tablets to dispense, days’ supply, and bottle counts.
Identify challenging patient or colleague interactions and choose appropriate responses; assess business problems and execute action plans to address root causes.
Meet the physical demands of the position, including standing and mobility for extended periods; lifting, scanning, and bagging; reaching, stretching, repetitive finger movements, precision control, stooping and bending; close visual acuity; and lifting or exerting force as described in the posting.
Communicate and receive detailed information orally, conveying important instructions accurately.

Nice To Haves

CVS Pharmacy Technician experience.
1–3 years of previous experience as a Pharmacy Technician.
Advanced Certified Pharmacy Technician (CPhT-Adv) credential.
Ability to become immunization certified.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Experience in an Inventory Specialist role.
Ability to work in the home store and across other market locations to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation to support pharmacists and the pharmacy team in managing and improving patient health.
Oversee safe and secure RDP operations, including serving as a keyholder, maintaining alarm and safe codes, and protecting pharmacy products, especially refrigerated products and controlled substances.
Follow workflow procedures at production, pickup, drive-through, and drop-off workstations to fulfill prescriptions safely and accurately.
Complete controlled-substance prescription fulfillment tasks, including counting, image capture, and inventory maintenance; complete any additional CII prescription fulfillment as required.
Provide empathetic, personalized patient service at pickup, drive-through, and over the phone; offer immunizations and other services where appropriate; resolve or escalate patient concerns.
Complete inventory activities as permitted by law and directed by the Telepharmacy Technician Team Leader, including putting away medication deliveries, cycle counts, returns to stock, and waiting-bin inventories.
Help maintain target inventory levels and mitigate inventory loss through consistent inventory management.
Contribute to a high-performing team, accept feedback, and seek opportunities to develop clinical and technical knowledge.
Remain flexible to scheduling and business needs and voluntarily travel to other stores in the market for shifts as needed.
Mentor peers during onboarding, training, and development of new Telepharmacy RDP hires.
Comply with applicable federal, state, and local laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled-substance dispensing and recordkeeping, and patient privacy and security.
Provide additional patient health care services when a pharmacist is on-site, such as immunizations and point-of-care testing, or staff offsite clinics voluntarily, where legally permitted and supported by required training and certification.
Where permitted, complete additional licensure and training to obtain Technician Immunizer status and support vaccine preparation and administration.
Educate patients about vaccines and refer vaccination questions to the Supervising Pharmacist.
Monitor for and respond to adverse reactions, report events as required, review and collect patient information, document applicable patient information, and monitor and manage vaccine supplies.
Complete required training within the designated timeframe and perform additional tasks as directed by a Supervisor or Manager.