ILLINOIS STATE POLICE TELECOMMUNICATOR SPECIALIST- Chicago
About The Position
The Illinois State Police Division of Statewide 9-1-1 is seeking a detail-oriented and service-focused Telecommunicator Specialist. Under general supervision, the Telecommunicator operates a multi-channel trunked radio network to receive, monitor, and transmit critical information for law enforcement and emergency operations. Working at a multi-terminal console, the role uses multiple databases and messaging systems to relay police and emergency communications between mobile units and base stations. The position answers and responds to emergency, non-emergency, and 9-1-1 calls from the public. It also monitors Doppler weather data through the National Weather System EmNet platform and gathers weather-related information from local agencies for relay to the National Weather Service through the National Warning System (NAWAS). The Telecommunicator helps ensure timely, accurate information flow in support of public safety and coordinated emergency response. The position is based at 9511 W Harrison St, Des Plaines, Illinois, and is fully in office; hybrid work is not available. Work hours are indeterminate, and assigned shifts may include weekends and holidays. This is a union position subject to the relevant collective bargaining agreement.
Requirements
- Successfully complete the Illinois State Police Telecommunicator Trainee Program.
- Possess valid and active Law Enforcement Agencies Data System (LEADS) Full Access Certification.
- Possess a valid LEADS operator certificate.
- Pass an Illinois State Police background check and drug screening.
- Have a clear speaking voice.
- Be able to work assigned shifts, weekends, and holidays.
Nice To Haves
- At least six months of telecommunications experience.
- At least six months of experience using multiple monitors simultaneously.
- At least six months of experience with law enforcement computer systems such as LEADS, CAD, NLETS, NCIC, FOID, or CCH, and with law enforcement terminology and concepts.
- At least six months of experience operating a multiple-terminal console configuration.
- At least six months of experience obtaining and providing information via a standard telephone or two-way radio.
- At least six months of experience completing training or online courses via computer or a web-based computer system.
Responsibilities
- Under general supervision, simultaneously receive, monitor, and transmit information using a multi-channel trunked radio network system.
- Operate a multiple-terminal console configuration using multiple databases and messaging systems to transmit and receive police business and emergency messages between mobile units and base stations.
- Answer and act upon incoming emergency, non-emergency, and 9-1-1 calls from the public.
- Monitor live satellite Doppler weather data through the National Weather System EmNet weather computer system.
- Gather information from county and local police agencies and relay it to the National Weather Service via the NAWAS shared telephone hotline.
- Perform other duties as assigned or required.
Benefits
- Health, life, vision, and dental insurance.
- 12 weeks of paid maternity/paternity leave.
- Pension plan.
- Deferred compensation and other pre-tax benefit programs.
- Twelve paid sick days annually.
- Ten to twenty-five paid vacation days based on years of service.
- Three paid personal days, prorated based on start date.
- Thirteen to fourteen paid state holidays annually.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
