Police Telecommunicator (Troop 4)

West Virginia State Police•Wv, WV

About The Position

Under general supervision, the Police Telecommunicator performs full-performance work operating radios, computer terminals, telephones, and other communications equipment necessary for the efficiency and safety of West Virginia State Police personnel. The role receives, responds to, transmits, answers, and verifies messages and inquiries through communications equipment. Work follows established rules and procedures and requires strict confidentiality. Related work is performed as required.

Requirements

Graduation from a standard four-year high school or equivalent.
One year of full-time or equivalent part-time paid experience in public contact work; college hours, related business school, or vocational training may substitute through an established formula.
Maintain current certification as a WEAPON terminal operator, with recertification every two years.
Knowledge of NCIC operating and code manuals.
Knowledge of West Virginia State Police policies and procedures relating to use of NCIC and NLETS.
Knowledge of modern office practices and procedures, arithmetic, and English grammar and common usage.
Ability to retain and summarize information and relay sometimes critical information clearly, promptly, and accurately.
Ability to type accurately at 25 words per minute.
Ability to work quickly and accurately under pressure and operate a computer terminal.
Ability to speak clearly in a well-modulated voice with good diction.
Ability to maintain composure and sound judgment in high-stress situations.
Ability to maintain security and strict confidentiality of privileged information and internal command center operations.
Ability to maintain effective working relationships with supervisors, coworkers, and the general public.

Responsibilities

Operate applicable radio, computer terminal, and telephone equipment; dispatch and receive radio, computer-data, and telephone communications.
Respond to inquiries concerning criminal history, drivers’ history, and vehicle and gun registrations.
Review messages for compliance with state regulations and check them for accuracy.
Type and maintain daily radio logs, computer files, master file cards, wanted and missing person cards, monthly activity sheets, incident logs, wrecker logs, and related documents.
Enter and cancel wanted-person information through a computer terminal.
Assist the public by responding to requests for information and emergency assistance, including assisting walk-in members of the public when necessary.
Operate computer terminals and perform related functions.
Perform troubleshooting procedures when communications equipment malfunctions.
Conduct National Warning System roll calls with in-state locations, issue statements, and respond to roll calls from the National Warning Point, as required.
Monitor the National Weather Service terminal and issue weather statements as needed.
Answer dispatch phone calls routed to the Communications Center, as required.
Send administrative messages, when applicable.
Train or assist in training new police telecommunicators.