ILLINOIS STATE POLICE TELECOMMUNICATOR TRAINEE- Chicago

State of Illinois • Des Plaines, IL

5d • Onsite

About The Position

The Illinois State Police Division of Statewide 9-1-1 is hiring a detail-oriented, service-focused Telecommunicator Trainee. Under immediate supervision, the trainee participates in a six- to twelve-month agency training program designed to develop familiarity and proficiency with State Police telecommunications procedures and practices. Training covers communication protocols, Federal Communications Commission rules and regulations, two-way radio and teletype operations, and ISP computer systems, using classroom instruction, demonstrations, and on-the-job training. The trainee also updates operational manuals, maintains files, enters operational data, and attends meetings and workshops that support professional development.

The position is fully in-office at the ISP headquarters in Des Plaines, Illinois. Employees must be able to work assigned shifts, weekends, and holidays. This is a union position governed by the relevant collective bargaining agreement or labor contract. Applicants must apply electronically through the Illinois jobs website.

Requirements

• High school diploma from an accredited institution, a State of Illinois High School Diploma, or reciprocal state educational attainment.
• Pass a pre-employment examination of job-related skills.
• Pass a pre-employment auditory memory assessment.
• Type accurately at a minimum of 20 words per minute.
• Pass an Illinois State Police background check and drug screening.
• Acquire a valid Law Enforcement Agencies Data System (LEADS) operator certificate.
• Have a clear speaking voice.
• Be able to work assigned shifts, weekends, and holidays.

Nice To Haves

• At least six months of experience with keyboarding or computer typing.
• At least six months of experience using basic computer systems or software.
• At least three months of experience obtaining and providing information via a standard telephone or two-way radio.
• At least three months of experience or coursework involving filing or organizing paper or electronic documents.
• At least three months of prior full-time or part-time job experience.
• Prior preparation of three or more written documents, such as essays, research papers, or notes, during school coursework or other training courses.

Responsibilities

• Participate in an agency-sponsored six- to twelve-month training program in State Police telecommunications applications and procedures.
• Receive formal and/or informal orientation and on-the-job training in telecommunicator duties, ISP communications procedures, FCC rules and regulations, and the ISP computer system.
• Attend classes, listen to instructors, observe demonstrations, take notes, and study course materials.
• Insert updates into operational manuals.
• Attend and participate in staff meetings, conferences, workshops, and other activities that provide learning experiences.
• Maintain files and enter operational data.
• Perform other duties as required or assigned that are reasonably within the scope of the position.

Benefits

• Health, life, vision, and dental insurance.
• 12 weeks of paid maternity/paternity leave.
• Pension plan.
• Deferred compensation and other pre-tax benefit programs.
• 12 paid sick days annually.
• 10 to 25 paid vacation days based on years of service.
• Three paid personal days, prorated based on start date.
• 13 to 14 paid state holidays annually.
• Retirement packages.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED