Performance Manager- Chicago, Illinois

BMO•Chicago, IL

3d•$130,000 - $270,000•Onsite

About The Position

The Performance Manager acts as a subject matter expert on marketing and sales force programs and applications, analyzing business opportunities and recommending strategies, programs, and tactics. The role designs and executes programs to improve sales force effectiveness, including developing, enhancing, and maintaining sales force applications and programs, and supports employees in achieving business results. The manager advises senior leaders on business decisions and strategic initiatives; develops an expert understanding of business and group challenges; gathers competitive insights and best practices; and recommends organizational effectiveness measures. The role manages resources and strategic initiative execution, independently assesses strategic issues, develops business cases and roadmaps, and advises on priorities and resource requirements. It also serves as a primary contact for stakeholder relationships and defines analytics and reporting requirements to inform decisions. Responsibilities include developing database frameworks and overseeing database management in accordance with data governance standards; analyzing data, monitoring performance, and producing reports and dashboards; and leading change management, communications, and operational programs. The manager leads or participates in core business processes, oversees tools and training, and prepares communications and change plans for new processes, products, and sales campaigns. The role manages program implementation workflows, reviews program effectiveness, recommends and implements enhancements, develops sales force and marketing tools and training, and coaches employees on maximizing program value. The position operates at a group- or enterprise-wide level as a senior specialist resource across BMO. It requires influencing collaboration across teams, addressing ambiguous and complex problems, communicating abstract concepts simply, building internal and external networks, anticipating trends, and making risk-informed decisions consistent with BMO's Risk Management Framework, policies, laws, and regulations. Broader work or accountabilities may be assigned as needed.

Requirements

Typically 9+ years of relevant experience and a post-secondary degree in Business or a related field, or an equivalent combination of education and experience.
In-depth program management skills.
In-depth change management and leadership skills.
In-depth knowledge of process coordination and management.
Strong understanding of integrated marketing campaigns.
Sound knowledge of the financial industry.
In-depth financial analysis for marketing programs.
In-depth experience with metrics-based decision-making, ROI calculation, and market penetration to measure program effectiveness.
Experience working with advertising agencies and other external marketing partners.
Extensive industry knowledge and ability to serve as a seasoned expert.
Technical leadership and recognition as a thought leader for innovation.
Expert verbal and written communication skills.
Expert analytical and problem-solving skills.
Expert influence skills.
Expert collaboration and team skills, with a focus on cross-group collaboration.
Ability to manage ambiguity.
Expert data-driven decision-making skills.

Responsibilities

Serve as a subject matter expert on marketing and sales force programs and applications.
Analyze business opportunities and recommend strategies, programs, and tactics to improve sales force effectiveness.
Develop, enhance, and maintain sales force applications and programs, and support employees in achieving business results.
Advise senior leaders on business decisions and strategic initiatives, and develop an expert understanding of business and group challenges.
Gather competitive insights and best practices through industry contacts, and recommend measures to improve organizational effectiveness.
Manage resources and lead strategic initiatives to deliver business and financial goals.
Conduct independent analysis of strategic issues and develop business cases, priorities, resource recommendations, and execution roadmaps.
Act as a primary contact for internal and external stakeholder relationships, which may include regulators.
Define analytics and reporting requirements, develop database frameworks, and oversee database management in accordance with data governance standards.
Analyze data and information to provide insights and recommendations; monitor performance and address issues.
Lead change management programs, including readiness assessment, planning, stakeholder management, execution, evaluation, and sustainment.
Lead communications strategy development and collaborate across BMO to maintain consistent messaging and influence behavior.
Lead operational program execution and adapt programs as needed to ensure quality.
Lead or participate in designing, implementing, and managing core business and group processes.
Oversee development and implementation of tools and training required to deliver business results.
Gather and format data into regular and ad hoc reports and dashboards.
Develop and manage business and group programs.
Prepare or lead communications and change management plans for new processes, products, and sales campaigns, and act as a single point of contact during implementation to prioritize and manage workflows.
Review program effectiveness, consider industry trends, recommend enhancements, and implement changes.
Develop sales force and marketing program tools and deliver training; coach employees to maximize business value from these programs.
Build networks and collaborate across teams to achieve business objectives, communicate complex concepts clearly, anticipate trends, and implement appropriate changes.
Apply BMO's Risk Management Framework and make sound, risk-informed decisions aligned with business strategy and applicable policies, laws, and regulations.