Performance Manager- Chicago, Illinois

Bank of Montreal•Chicago, IL

2d•$130,000 - $270,000•Onsite

About The Position

The Performance Manager serves as a subject matter expert on marketing and sales force programs and applications. The role analyzes business opportunities and recommends strategies, programs, and tactics to improve sales-force effectiveness. It develops, enhances, and maintains sales-force applications and programs, supports employees in achieving business results, and advises senior leaders on business decisions and strategic initiatives. The position operates at a group- or enterprise-wide level as a senior specialist resource across BMO, applying industry knowledge and creative problem-solving to complex or ambiguous situations and influencing collaboration across teams. The role manages resources and strategic initiatives to achieve business and financial goals. It independently assesses strategic issues, develops business cases and roadmaps, recommends priorities and resource requirements, and serves as a key contact for internal and external stakeholders. It defines analytics and reporting requirements, oversees database management in accordance with data-governance standards, and uses data to monitor performance and make recommendations. The Performance Manager leads change management and operational programs, including readiness assessments, planning, stakeholder management, execution, evaluation, and sustainment. It develops communications strategies and plans, coordinates messaging across BMO, and manages implementation workflows for processes, products, and sales campaigns. The role also designs and manages business processes, develops tools and training, delivers marketing and sales-force training, coaches employees, and reviews programs for effectiveness and improvement. The position is based at 320 S Canal Street in Chicago, Illinois. The listed salary range is $130,000–$270,000, salaried. BMO may offer performance-based incentives, discretionary bonuses, and other perks and rewards in addition to its benefits package.

Requirements

Typically 9 or more years of relevant experience.
Post-secondary degree in Business or a related field, or an equivalent combination of education and experience.
In-depth program management skills.
In-depth change management and leadership skills.
In-depth knowledge of process coordination and management.
Strong understanding of integrated marketing campaigns.
Sound knowledge of the financial industry.
In-depth financial analysis for marketing programs.
In-depth experience with metrics-based decision-making, ROI calculation, and market penetration measurement to assess program effectiveness.
Experience working with advertising agencies and other external marketing partners.
Extensive industry knowledge and expertise; viewed as a technical thought leader for innovation.
Expert verbal and written communication skills.
Expert analytical and problem-solving skills.
Expert influence skills.
Expert collaboration and team skills, with a focus on cross-group collaboration.
Ability to manage ambiguity.
Expert data-driven decision-making skills.

Responsibilities

Act as a subject matter expert on marketing and sales-force programs and applications, and recommend strategies, programs, and tactics based on business opportunities.
Design, execute, enhance, and maintain programs and applications that improve sales-force effectiveness.
Support employees and advise senior leaders on business decisions and strategic initiatives.
Manage resources and lead strategic initiatives to achieve business and financial goals.
Conduct independent analysis, develop business cases, assess return on investment, recommend priorities and resource needs, and create execution roadmaps.
Serve as a key contact for internal and external stakeholders, potentially including regulators.
Define analytics and reporting requirements; oversee databases in accordance with data-governance standards.
Analyze data, provide insights and recommendations, and monitor performance to address issues.
Lead change management programs, including readiness assessments, planning, stakeholder management, execution, evaluation, and sustainment.
Develop communication strategies and plans, and collaborate across BMO to ensure consistent messaging and influence behavior.
Lead operational programs and adapt execution as needed to ensure quality.
Design, implement, and manage business processes; oversee development and implementation of tools and training.
Gather and format data for regular and ad hoc reports and dashboards.
Develop and manage business/group programs, coordinate implementation workflows, and act as a single point of contact during implementation.
Review programs for effectiveness, consider industry trends, recommend enhancements, and implement changes.
Develop marketing and sales-force tools and training programs, and coach employees on maximizing business value from them.
Apply BMO’s Risk Management Framework and make risk-informed decisions consistent with business strategy, policies, laws, and regulations.