Tele Sales Specialist - Merchant Services

Wells Fargo•Irving, TX

8d•$53,000 - $79,000•Hybrid

About The Position

Wells Fargo is hiring a Merchant Services Tele Sales Specialist to join its Merchant Services team. The specialist partners with business owners to identify and implement secure, modern payment solutions that support business growth, operational efficiency, and improved customer experience. The role suits someone who thrives in a sales-driven contact center, enjoys consultative client conversations, and wants to build a career in the payments industry. The position sells payment solutions and supports customers and prospects through a hybrid schedule, with work on-site at the stated Tempe, Arizona, or Irving, Texas location. The stated work schedule is Monday through Friday, 8 a.m. to 6 p.m. CST. The role is not eligible for visa sponsorship.

Requirements

At least 2 years of Merchant Services or Contact Center Sales experience, or equivalent demonstrated through work experience, training, military experience, education, or a combination of these.
Willingness to work on-site at the stated job-opening location as part of the hybrid schedule.
This position is not eligible for visa sponsorship.

Nice To Haves

Experience in consultative sales, financial services, or solution-based selling environments.
Merchant Services, payments, or fintech industry experience.
Proven success managing outbound sales efforts and pipeline development.
Bilingual Spanish proficiency.
Experience handling inbound customer service inquiries alongside sales responsibilities.
Understanding of financial documentation, regulatory disclosures, and compliance requirements.
Excellent verbal and written communication skills.
Proficiency navigating CRM tools, multiple systems, and Microsoft Office applications.
Demonstrated ability to meet or exceed sales targets, KPIs, and performance goals.

Responsibilities

Sell payment solutions, including point-of-sale systems, eCommerce gateways, and mobile payment tools.
Engage with pre-qualified inbound leads and conduct targeted outbound follow-up to drive conversions.
Assess client needs and recommend customized merchant solutions aligned with business objectives.
Educate clients on payment security, fraud mitigation, and regulatory compliance.
Manage the full sales lifecycle from initial consultation through application, onboarding, and activation.
Collaborate with internal partners to provide an end-to-end client experience.
Support inbound customer and prospect inquiries in the Merchant Services contact center.
Assist with account setup and onboarding across multiple platforms and industries.
Use multiple systems to address questions about funding, billing, interchange, and payment operations.
Meet sales goals, service standards, and key performance metrics.
Follow applicable risk and compliance programs, policies, and procedures; escalate and remediate issues as appropriate.
Make sound risk decisions and support proactive risk monitoring, governance, and identification.