Tele-Sales Specialist - Merchant Services

Wells Fargo • Tempe, AZ

6d • Hybrid

About The Position

Wells Fargo is seeking a Merchant Services Tele-Sales Specialist to join its Merchant Services team. The role partners with business owners to identify and implement secure, modern payment solutions that support growth, operational efficiency, and improved customer experiences. It is suited to someone who thrives in a sales-driven contact center, enjoys consultative client conversations, and wants to build a career in the payments industry.

The position sells payment solutions including point-of-sale systems, eCommerce gateways, and mobile payment tools. It involves working with pre-qualified inbound leads and conducting targeted outbound follow-up, assessing clients’ needs, educating them about security and compliance, and managing sales from consultation through application, onboarding, and activation. The specialist also supports contact-center inquiries and account setup, works across multiple platforms and systems, and is accountable for sales goals, service standards, and performance metrics.

The position offers a hybrid work schedule, with a stated expectation to work on-site at the location specified in the job opening. The schedule is Monday through Friday, 9 a.m. to 6 p.m. Mountain Standard Time. Structured classroom training, continued on-the-job training, and side-by-side mentorship are provided. The position is not eligible for visa sponsorship.

Requirements

• At least 2 years of Merchant Services or Contact Center Sales experience, or equivalent demonstrated through work experience, training, military experience, education, or a combination of these.
• Willingness to work on-site at the location stated in the job opening.
• Ability to work Monday through Friday, 9 a.m. to 6 p.m. MST.

Nice To Haves

• Experience in consultative sales, financial services, or solution-based selling environments.
• Merchant Services, payments, or fintech industry experience.
• Proven success managing outbound sales efforts and pipeline development.
• Bilingual Spanish proficiency.
• Experience handling inbound customer service inquiries alongside sales responsibilities.
• Understanding of financial documentation, regulatory disclosures, and compliance requirements.
• Excellent verbal and written communication skills.
• Proficiency navigating CRM tools, multiple systems, and Microsoft Office applications.
• Demonstrated ability to meet or exceed sales targets, KPIs, and performance goals.

Responsibilities

• Sell payment solutions, including point-of-sale systems, eCommerce gateways, and mobile payment tools.
• Engage with pre-qualified inbound leads and conduct targeted outbound follow-up to drive conversions.
• Assess client needs and deliver customized merchant solutions aligned with business objectives.
• Educate clients about payment security, fraud mitigation, and regulatory compliance.
• Manage the full sales lifecycle, from initial consultation through application, onboarding, and activation.
• Collaborate with internal partners to provide a seamless end-to-end client experience.
• Support inbound inquiries from customers and prospects in the Merchant Services contact center.
• Assist with account setup and onboarding across multiple platforms and industries.
• Navigate multiple systems to address questions about funding, billing, interchange, and payment operations.
• Meet sales goals, service standards, and key performance metrics.
• Follow applicable risk and compliance programs, policies, and procedures; escalate and remediate issues as appropriate.

Benefits

• Robust benefits
• Competitive compensation
• Programs designed to support work-life balance and well-being
• Structured classroom training, continued on-the-job training, and side-by-side mentorship

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed