Merchant Services Analyst

Hersha Hospitality Management LP•Camp Hill, PA

About The Position

HHM Hotels is a hotel management and investment company with a portfolio of more than 240 hotels and resorts across North America. The Merchant Services Analyst coordinates merchant ID setups, maintains communications with payment processors and upper management, and supports field operations. The role works with the Director of Merchant Services and teams across the organization to support merchant account administration and property transitions. The position offers a growth path to Senior Merchant Services Analyst and then Director of Merchant Services. HHM Hotels is an equal-opportunity employer and states that it does not discriminate on the basis of protected characteristics.

Requirements

Associate’s or bachelor’s degree in accounting, finance, or business, or an equivalent combination of education and experience preferred.
Experience in banking and field support.
Strong customer service experience.
Working knowledge of Microsoft Office applications, including intermediate Excel skills.
Strong written and verbal communication skills.

Nice To Haves

Associate’s or bachelor’s degree in accounting, finance, or business, or an equivalent combination of education and experience.

Responsibilities

Assist in establishing and maintaining relationships with credit card processors, including Elavon, Chase, American Express, and Discover.
Work with the Director of Merchant Services to manage the setup and maintenance of Merchant ID numbers and the MIDs library of properties, terminal locations, and terminal inventory for existing hotels and new hotels joining the portfolio.
Help oversee property transition and de-transition processes for the Financial Services team, acting as a liaison with Operations and assisting Procurement, Accounts Payable, Treasury, Shared Services, and Sales & Use Tax in obtaining necessary data.
Audit fees and charges associated with card acceptance.
Collaborate with other departments to advocate for timely resolution of transition issues.
Prepare or assist with preparing schedules and supporting documents as required.
Perform special projects and other job-related responsibilities as assigned.
Assist with team activities and communicate verbally and in writing with team members and property-level associates.