Tele-Sales Specialist - Merchant Services

Wells Fargo Bank • Irving, TX

4d • Hybrid

About The Position

Wells Fargo is seeking a Merchant Services Tele-Sales Specialist to join its Merchant Services team. The role partners with business owners to identify and implement secure, modern payment solutions that support growth, operational efficiency, and improved customer experiences. It is suited to someone who thrives in a sales-driven contact center, enjoys consultative client conversations, and wants to build a career in the payments industry.

The specialist sells payment solutions including point-of-sale systems, eCommerce gateways, and mobile payment tools. They work with pre-qualified inbound leads and conduct targeted outbound follow-up, assess client needs, and manage the sales lifecycle from consultation through application, onboarding, and activation. The role also supports inbound customer and prospect inquiries, account setup across platforms and industries, and questions about funding, billing, interchange, and payment operations. The position includes structured classroom training, ongoing on-the-job training, and side-by-side mentorship.

This position has a hybrid work schedule, with on-site work at the stated Irving, Texas location. The schedule is Monday through Friday, 9 a.m. to 6 p.m. CST. The position is not eligible for visa sponsorship.

Requirements

• 2+ years of Merchant Services or Contact Center Sales experience, or equivalent demonstrated through work experience, training, military experience, or education.
• Willingness to work on-site at the stated location as required by the hybrid schedule.

Nice To Haves

• Experience in consultative sales, financial services, or solution-based selling environments.
• Merchant Services, payments, or fintech industry experience.
• Proven success managing outbound sales efforts and pipeline development.
• Bilingual Spanish proficiency.
• Experience handling inbound customer service inquiries alongside sales responsibilities.
• Understanding of financial documentation, regulatory disclosures, and compliance requirements.
• Excellent verbal and written communication skills.
• Proficiency navigating CRM tools, multiple systems, and Microsoft Office applications.
• Demonstrated ability to meet or exceed sales targets, KPIs, and performance goals.

Responsibilities

• Sell payment solutions, including point-of-sale systems, eCommerce gateways, and mobile payment tools.
• Engage with pre-qualified inbound leads and conduct targeted outbound follow-up to drive conversion.
• Assess client needs and provide customized merchant solutions aligned with business objectives.
• Educate clients on payment security, fraud mitigation, and regulatory compliance.
• Manage the sales lifecycle from initial consultation through application, onboarding, and activation.
• Collaborate with internal partners to provide an end-to-end client experience.
• Support inbound customer and prospect inquiries in the Merchant Services contact center.
• Assist with account setup and onboarding across multiple platforms and industries.
• Navigate multiple systems to address questions about funding, billing, interchange, and payment operations.
• Meet sales goals, service standards, and key performance metrics.
• Follow applicable Wells Fargo risk and compliance programs, policies, and procedures; escalate and remediate issues as appropriate.

Benefits

• Robust benefits
• Competitive compensation
• Programs designed to support work-life balance and well-being
• Structured classroom training, continued on-the-job training, and side-by-side mentorship

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed