Tele-Sales Specialist - Merchant Services

Wells Fargo Bank•Tempe, AZ

5d•Hybrid

About The Position

Wells Fargo is seeking a Merchant Services Tele-Sales Specialist to join its Merchant Services team. The role partners with business owners to identify and implement secure, modern payment solutions that support growth, operational efficiency, and an improved customer experience. It is suited to someone who enjoys consultative client conversations and sales-driven contact center work, and who is interested in developing a career in the payments industry. The specialist sells payment solutions including point-of-sale systems, eCommerce gateways, and mobile payment tools. The position combines lead conversion and full-cycle sales with customer support, account setup, onboarding, and navigating multiple systems to address payment operations questions. The schedule is Monday through Friday, 9 a.m. to 6 p.m. Mountain Time. The role offers a hybrid work schedule, with on-site work at the stated location. Structured classroom training, continued on-the-job training, and side-by-side mentorship are provided. The position is not eligible for visa sponsorship.

Requirements

At least 2 years of Merchant Services or Contact Center Sales experience, or equivalent demonstrated through work experience, training, military experience, or education.
Willingness to work on-site at the stated location as part of the hybrid schedule.
Ability to meet sales goals, service standards, and key performance metrics.

Nice To Haves

Experience in consultative sales, financial services, or solution-based selling environments.
Merchant Services, payments, or fintech industry experience.
Proven success managing outbound sales efforts and pipeline development.
Bilingual Spanish proficiency.
Experience handling inbound customer service inquiries alongside sales responsibilities.
Understanding of financial documentation, regulatory disclosures, and compliance requirements.
Excellent verbal and written communication skills.
Proficiency navigating CRM tools, multiple systems, and Microsoft Office applications.
Demonstrated ability to meet or exceed sales targets, KPIs, and performance goals.

Responsibilities

Sell payment solutions, including point-of-sale systems, eCommerce gateways, and mobile payment tools.
Engage with pre-qualified inbound leads and conduct targeted outbound follow-up to drive sales conversion.
Assess client needs and deliver customized merchant solutions aligned with business objectives.
Educate clients on payment security, fraud mitigation, and regulatory compliance.
Manage the sales lifecycle from initial consultation through application, onboarding, and activation.
Collaborate with internal partners to support a seamless end-to-end client experience.
Support inbound customer and prospect inquiries in the Merchant Services contact center.
Assist with account setup and onboarding across multiple platforms and industries.
Navigate multiple systems to address questions about funding, billing, interchange, and payment operations.
Meet sales goals, service standards, and key performance metrics.
Follow applicable risk programs, Wells Fargo policies and procedures, and risk and compliance obligations; escalate and remediate issues appropriately.