Tele-Sales Specialist - Merchant Services

Wells Fargo • Irving, TX

6d • Hybrid

About The Position

Wells Fargo is seeking a Merchant Services Tele-Sales Specialist to partner with business owners and identify and implement secure, modern payment solutions that support business growth, operational efficiency, and improved customer experiences. The role is suited to someone who thrives in a sales-driven contact center, enjoys consultative client conversations, and wants to build a career in the payments industry.

The specialist sells payment solutions and supports customers and prospects through inbound inquiries, account setup, onboarding, and payment-operation questions. The position includes structured classroom training, continued on-the-job training, and side-by-side mentorship. It offers a hybrid schedule, with an expectation to work on-site at the stated location. The work schedule is Monday through Friday, 9 a.m. to 6 p.m. CST. The role is not eligible for visa sponsorship.

Requirements

• At least 2 years of Merchant Services or Contact Center Sales experience, or equivalent demonstrated through work experience, training, military experience, or education.
• Willingness to work on-site at the stated location as required by the hybrid schedule.
• Ability to directly represent one's own experience during recruitment and hiring and provide accurate information and supporting documentation for lawful employment and education verification.

Nice To Haves

• Experience in consultative sales, financial services, or solution-based selling environments.
• Merchant Services, payments, or fintech industry experience.
• Proven success managing outbound sales efforts and pipeline development.
• Bilingual Spanish proficiency.
• Experience handling inbound customer service inquiries alongside sales responsibilities.
• Understanding of financial documentation, regulatory disclosures, and compliance requirements.
• Excellent verbal and written communication skills.
• Proficiency navigating CRM tools, multiple systems, and Microsoft Office applications.
• Demonstrated ability to meet or exceed sales targets, KPIs, and performance goals.

Responsibilities

• Sell payment solutions, including point-of-sale systems, eCommerce gateways, and mobile payment tools.
• Engage with pre-qualified inbound leads and conduct targeted outbound follow-up to drive sales conversions.
• Assess client needs and provide customized merchant solutions aligned with business objectives.
• Educate clients about payment security, fraud mitigation, and regulatory compliance.
• Manage the sales lifecycle from initial consultation through application, onboarding, and activation.
• Collaborate with internal partners to provide a seamless end-to-end client experience.
• Support inbound customer and prospect inquiries in the Merchant Services contact center.
• Assist with account setup and onboarding across multiple platforms and industries.
• Navigate multiple systems to address questions about funding, billing, interchange, and payment operations.
• Meet sales goals, service standards, and key performance metrics.
• Follow applicable risk programs, Wells Fargo policies and procedures, and risk and compliance obligations; escalate and remediate issues appropriately.

Benefits

• Robust benefits and competitive compensation.
• Programs designed to support work-life balance and well-being.
• Structured classroom training, continued on-the-job training, and side-by-side mentorship.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed