Technology Systems Coordinator

University of Florida•Gainesville, FL

About The Position

The Technology Systems Coordinator troubleshoots software functionality issues and coordinates resolutions with vendors. The role performs Local Agency Security Officer (LASO) duties and maintains Level 4 CJIS Security Awareness Training, ensuring Criminal Justice Information (CJI) is protected and technology is implemented in accordance with the FBI CJIS Security Policy. The coordinator supports ongoing UFIT and CJIS compliance through policy reviews, user-level audits, quarterly reviews with local agency peers, and continued preparation for CJIS audits. The position serves as a liaison to UFIT and coordinates technology projects with internal and external partners, tracking documentation and deadlines. It reviews UFIT vulnerability scans and coordinates remediation, works with vendors on software upgrades and enhancements, and assists with procedural changes and training following software updates. The coordinator also researches and evaluates emerging technologies, manages smartphones and smartphone applications through a mobile device management (MDM) security portal, co-manages scheduling with two on-site UFIT Technology Support Services personnel, and coordinates annual role-based CJIS training and related compliance activities.

Requirements

Bachelor's degree and three years of relevant experience, or an equivalent combination of education and experience.
Valid Florida driver's license.

Nice To Haves

Experience with technical applications, including electronic access control and video surveillance, police mobile data services, software systems integration, crime prevention principles, and budgeting.

Responsibilities

Troubleshoot issues affecting software functionality and coordinate resolutions with vendors.
Maintain Level 4 CJIS Security Awareness Training and perform LASO duties, including identifying approved hardware, software, and firmware users; preventing unauthorized access; documenting connections to state systems; ensuring personnel security screening procedures are followed; verifying security measures; supporting policy compliance; and promptly reporting security incidents to the CJIS Systems Agency Information Security Officer.
Maintain CJIS audit readiness and ongoing UFIT and CJIS Security Policy compliance through policy reviews, user-level audits, and quarterly reviews with local agency peers.
Serve as a liaison with UFIT and provide advice and assistance as appropriate.
Document and manage multiple technology projects, coordinate internal and external partners, and ensure deadlines are met.
Ensure the confidentiality, integrity, and availability of CJI and compliant implementation of technology in accordance with the FBI CJIS Security Policy.
Review technology vulnerability scans provided by UFIT and coordinate timely remediation.
Coordinate software upgrades with vendors and recommend system enhancements, following through on development and installation.
Assist with procedural changes associated with software enhancements and coordinate training for affected personnel.
Assist in researching, testing, and evaluating emerging technologies and functionality that may enhance or replace existing systems, and make recommendations.
Manage and issue smartphones and smartphone applications, including device management through an MDM security portal.
Co-manage and coordinate personnel scheduling with two on-site UFIT Technology Support Services personnel.
Ensure annual completion and documentation of role-based CJIS training for personnel with access to CJI and coordinate related agency compliance activities.