Technology Support Associate
About The Position
Chelsea Piers is seeking a customer-focused Technology Support Associate to join our Information Technology team. This role serves as the first point of contact for technical support across our New York City locations, providing exceptional customer service and ensuring employees remain productive. Reporting to the Service Desk Manager, you will provide Level 1 support for desktops, laptops, business applications, Microsoft technologies, AV systems, telecommunications, and enterprise software. The ideal candidate is a proactive problem solver who enjoys working in a fast-paced, customer-focused environment.
Requirements
- 2–3 years of experience in a Help Desk, Service Desk, Desktop Support, or IT Support role.
- Experience supporting Windows and basic macOS environments.
- Knowledge of Microsoft 365, Active Directory, Microsoft Entra ID, Intune, Teams, and Autopilot.
- Experience troubleshooting desktops, laptops, printers, mobile devices, and common peripherals.
- Understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, and Wi-Fi).
- Experience supporting AV equipment, conference room technology, and telecommunication systems.
- Familiarity with IT ticketing systems and ITIL service practices.
- Experience supporting SaaS applications, including CRM and business platforms.
- Strong troubleshooting, communication, organizational, and customer service skills.
Nice To Haves
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.
- Experience supporting multi-site organizations.
- Experience with Microsoft Endpoint Manager, Azure, or cloud identity management.
- Hospitality, fitness, entertainment, or retail technology support experience.
- Microsoft, CompTIA, Cisco, or ITIL certifications are a plus.
Responsibilities
- Provide Level 1 technical support for a 90% Windows / 10% macOS environment.
- Troubleshoot hardware, software, operating system, and Microsoft 365 issues.
- Install, configure, deploy, and support desktops, laptops, mobile devices, printers, scanners, and peripherals.
- Support new hire onboarding, workstation setups, hardware refreshes, and desk moves.
- Provide onsite and remote support across all Chelsea Piers locations in NYC and Connecticut.
- Troubleshoot Wi-Fi, VPN, network connectivity, and peripheral issues.
- Support conference room technology, AV equipment, Teams Rooms, digital displays, and VoIP/telecommunication systems.
- Manage user accounts, password resets, MFA, and permissions using Active Directory and Microsoft Entra ID.
- Document incidents, service requests, and resolutions within the IT ticketing system.
- Create and maintain knowledge base documentation.
- Assist with IT asset inventory, hardware lifecycle management, and technology deployments.
- Support business critical applications, including fitness management platforms, CRM platforms, POS systems, and other SaaS applications.
- Escalate complex issues to senior IT staff while maintaining ownership of the customer experience.
- Participate in after-hours support and on-call rotation as needed.
Benefits
- medical, dental, and vision insurance
- 401(k) matching
- paid time off
- transportation benefits
- tuition assistance
- a complimentary membership to Chelsea Piers Fitness
- other exciting venue benefits at Chelsea Piers
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
