Technology Support Specialist

Hospice Buffalo • Cheektowaga, NY

16h • Onsite

About The Position

The Technology Support Specialist is the first point of contact for CHPC employees seeking technical assistance. The role provides Level I and II end-user support throughout the CHPC network and assists with deployment of new systems. Support covers hardware, software, telecommunications, and audio-visual equipment, including training. The position also images, configures, tests, and deploys corporate-owned devices and helps implement hardware and software applications.

The specialist responds to help desk tickets and user issues in a timely, accurate, and knowledgeable manner, provides user training and learning materials, and applies technology in a clinical environment. The position is onsite, Monday through Friday, 8:00 a.m. to 4:00 p.m., with an on-call rotation. Compensation is $27 to $33 per hour, depending on experience.

Requirements

• Associate degree in computer science or a related field preferred.
• ITIL certification preferred.
• One to two years of experience in an end-user support position within a LAN/WAN environment preferred.
• One to two years of experience with various microcomputer repair techniques.
• Working knowledge of Microsoft Office 365 preferred.
• Strong analytical and problem-solving skills.
• Strong communication skills.

Nice To Haves

• Experience with Microsoft Intune for device enrollment, configuration profiles, compliance policies, and application deployment.
• Associate degree in computer science or a related field.
• ITIL certification.
• One to two years of end-user support experience within a LAN/WAN environment.
• Working knowledge of Microsoft Office 365.

Responsibilities

• Provide Level I and II end-user support for hardware, software, telecommunications technologies, and campus audio-visual equipment, including training and support.
• Troubleshoot, resolve, and maintain personal computers and other hardware, including servers, campus audio-visual equipment, pagers, and phones.
• Image, configure, test, and deploy corporate-owned devices, including laptops, desktops, tablets, and smartphones.
• Conduct formal and informal one-on-one training sessions and create learning materials to support training.
• Assist with implementation of hardware and software applications.
• Respond promptly, effectively, and accurately to IT help desk tickets and end-user issues.
• Communicate with IT and other departments at all levels, and foster a supportive environment for users to raise questions and concerns.
• Apply technology in a clinical environment.
• Perform other duties as required.

Benefits

• Employer 401(k) contribution regardless of employee participation, plus a match on employee contributions
• Health insurance with vision component copayment plan or high-deductible plan (full-time status)
• HSA with high-deductible health plan and twice-annual employer contribution (full-time status)
• Dental insurance (full-time status)
• Flexible spending account (full-time status)
• Paid time off and NYS sick leave
• Tuition assistance program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree