Technology Support Specialist

Savannah Technical College•Savannah, GA

About The Position

Savannah Technical College is seeking a full-time Technology Support Specialist to provide technical support to faculty and staff computer users. The role supports the college’s network, computers, software, and unified communications systems across all campuses. It ensures that unified communications components are identified, investigated, purchased, inventoried, maintained, accessible, and functional. The position also assesses newly implemented technologies, provides user training, and helps customers make effective use of available technology. The position is contingent upon funding and allocation. Candidates must pass a criminal background check. Applicants must submit an electronic application through Team Georgia Careers with a cover letter and resume; incomplete submissions will not be considered. The posting states that salary is commensurate with education, qualifications, and work experience.

Requirements

Associate degree and three years of work-related experience; experience may substitute for the degree on a year-for-year basis. (A second minimum-qualifications statement in the posting lists an associate degree and two years of related experience, with the same substitution provision.)
Knowledge of computer and network hardware, operating systems, application software, and network infrastructure.
Knowledge of information security practices and technology.
Knowledge of the acquisition and deployment of computer software applications and technology hardware.
Knowledge of tools and techniques used to diagnose and resolve computer software and hardware operating problems.
Knowledge of programming systems and software and hardware configuration.
Customer service skills.
Critical-thinking skills.
Decision-making and problem-solving skills.
Interpersonal skills and ability to deal with the public.
Oral and written communication skills.
Candidates must pass a criminal background check.
Applicants must submit an electronic application through Team Georgia Careers and attach a cover letter and resume; incomplete submissions will not be considered.

Nice To Haves

The listed knowledge and skills are presented under Preferred Qualifications.

Responsibilities

Maintain the division’s network security and integrity.
Install and maintain personal computer hardware, networks, and software.
Install or coordinate the installation, configuration, maintenance, and support of VoIP phones, Telepresence, IP videoconferencing, and integrated technologies such as unified messaging and Jabber.
Perform VoIP system moves, adds, and changes, and accurately update and maintain Cisco Unified Communications records.
Assess the effectiveness of new technologies as they are introduced and implemented; work with end users to revise or reconfigure systems as needed.
Ensure users receive training when new technologies are introduced.
Maintain an accurate inventory of communications and networking equipment on all campuses.
Ensure unified communications systems are accessible and fully functional at all times.
Serve as the lead support services representative for unified communications issues and ensure satisfactory support across all campuses.
Provide ongoing technical assistance to the division to maximize use of available technology and resolve computer- and network-related problems.
Analyze and recommend software modifications to meet customer needs using microcomputer software.
Develop and produce customer and management reports.
Maintain a list of resources and contacts that provide technology hardware, software, and services.
Consult with customers on network design.
Install and support network operating systems to meet customer needs.
Coordinate satellite and two-way interactive video activities.
Perform other duties as assigned.