Technology Support Specialist

University of Central Oklahoma•Edmond, OK

5d•$28 - $30•Onsite

About The Position

The Technology Support Specialist manages audiovisual operations and technology support for training conferences and other TRIO Training project activities. The role coordinates with audiovisual vendors, conference venues, project staff, and internal stakeholders to plan equipment requirements, room setups, technical specifications, livestreaming, recording, and other technology needs. The specialist tests and oversees systems on site and troubleshoots during events, and supports virtual and hybrid training using webinar and videoconferencing platforms, presenter technology, participant access, breakout sessions, screen sharing, and recordings. The position supports faculty training consultants, presenters, participants, and project staff before and during virtual sessions. It coordinates podcast recording and production, including setup, audio quality, guest recording, editing workflows, and preparation of content for distribution, and assists with developing training-related audio and digital resources. The specialist maintains project audiovisual equipment and inventory, including tracking, storage, maintenance, checkout and return, readiness, replacement needs, security, transport, and appropriate use. The role also supports Reach 360 and other project technology systems to facilitate access, accessibility, and delivery across in-person, virtual, hybrid, livestreamed, and on-demand formats. The specialist assists the Project Director throughout the audiovisual project lifecycle, including recommendations, installation, programming, training, monitoring, maintenance, and support. The role gathers requirements from internal stakeholders, designs solutions that meet campus technology standards, develops project timelines and budgets, coordinates vendor quotes and purchasing, and works with internal departments on product delivery, asset receipt, inventory, and deployment. It installs and configures audiovisual systems, trains end users, maintains system documentation and records, performs light cleaning and organizational duties, and communicates with internal and external clients. This is a grant-funded position that may be rescinded or renewed depending on grant funding.

Requirements

Bachelor’s degree and three years of experience in audiovisual systems, or an equivalent combination of experience and education providing knowledge of and exposure to fundamental theories, principles, and concepts.
Valid driver’s license, clean driving record, and ability to operate a typical motor vehicle.
Responsible and reliable, with a desire to learn innovative technology and systems.
Strong customer service and interpersonal skills, including professional communication and telephone etiquette.
Effective communication and public relations skills with diverse audiences, including the ability to explain technical concepts to non-technical users.
Advanced working knowledge of and experience with audiovisual equipment such as laptops, projectors, cameras, tripods, microphones, PA systems, video switchers, and displays.
Knowledge of industry-standard applications, audiovisual control systems, and audiovisual device configuration interfaces.
Knowledge and experience with professional audio mixers, cameras, and recording and streaming hardware and software.
Demonstrated proficiency in designing and managing multimedia projects and applications.
Ability to work independently and as part of a team.
Ability to manage time, establish priorities, distribute responsibilities, and meet milestones and deliverables.
Attention to detail and solid follow-up skills.
Ability to work a flexible schedule involving travel and evening and weekend work as needed.
Ability to perform essential functions, with reasonable accommodations available upon request in accordance with ADA requirements.

Nice To Haves

Bachelor’s degree in information technology, educational technology, computer science, instructional technology, or a related field.
At least three years of experience supporting learning management systems, webinar platforms, virtual learning environments, accessibility technologies, and user support services.
Experience with digital credentialing, website administration, and educational technology integration.

Responsibilities

Manage on-site audiovisual operations and technology support for training conferences.
Coordinate audiovisual vendors, conference venues, and project staff to plan and deliver equipment, connectivity, presentation systems, microphones, displays, livestreaming, and recording services.
Review and coordinate audiovisual contracts, equipment requirements, room setups, technical specifications, livestreaming needs, and recording services in advance of conferences.
Test equipment and provide on-site oversight and troubleshooting during training events.
Provide technical support for virtual and hybrid training conferences, including webinar and videoconferencing platforms, livestreaming, presenter technology, participant access, breakout sessions, screen sharing, and recordings.
Support faculty training consultants, presenters, participants, and project staff before and during virtual sessions.
Coordinate technical aspects of podcast development and production, including recording setup, audio quality, guest recording, editing and production workflows, and preparation of content for distribution.
Assist with developing training-related audio and digital content.
Maintain audiovisual and technology equipment and inventory, including tracking, storage, maintenance, checkout and return, readiness, replacement needs, security, transport, and appropriate use.
Support Reach 360 and other project technology systems to facilitate participant access, accessibility, and training delivery.
Assist the Project Director throughout the audiovisual project lifecycle, including recommendations, installation, programming, training, monitoring, maintenance, and support.
Meet with internal stakeholders to develop project requirements and design solutions that meet campus technology standards.
Develop project timelines and budgets.
Work with vendors to create quotes and coordinate purchasing, product delivery, asset receipt and inventory, and asset deployment with internal departments.
Manage project documentation and assigned tasks and report on tasks as required.
Install audiovisual equipment, including projectors, displays, control systems, speakers, wiring, and cable management.
Configure and program audiovisual systems and equipment.
Train end users on new systems and solutions.
Create documentation and maintain records of audiovisual systems across campus.
Perform light cleaning and organizational duties.
Communicate with internal and external clients and perform other duties as assigned to support the project.
Travel and work evenings and weekends as needed to meet project and departmental deadlines.