Technology Support Specialist

CSU Careers • San José, CA

7d

About The Position

The Technology Support Specialist provides technical support for desktop computing, local area networks, servers, labs, applications, and other Information Technology systems and services for Administrative Departments supported by the IT Division. The role establishes and maintains customer relationships; supports end users; configures and maintains systems; recommends improvements to productivity and services; troubleshoots and resolves problems; develops practices, procedures, and documentation; manages workstation procurement requests; and performs highly technical work. The position also supports other IT Division areas and projects as needed.

The position requires advanced technical proficiency in Windows workstation and server management, deployment and endpoint-management systems, alternative operating systems, productivity technologies, security and network systems, and hardware troubleshooting. It also involves project coordination, inventory management, end-user and technician training, and professional communication with university constituents and external agencies.

Requirements

• Equivalent to a bachelor's degree in a related field; additional relevant experience demonstrating the required knowledge and abilities may substitute year-for-year for the education requirement.
• Two years of relevant experience; an advanced degree in a related field may substitute year-for-year for the experience requirement.
• Advanced knowledge and demonstrated technical proficiency in Microsoft Windows workstation and server management, including file shares, print servers, and application servers.
• Strong knowledge of deployment and endpoint-management systems, including Azure/Intune, SCCM, and Jamf.
• Strong knowledge of macOS, Linux, and Unix.
• Comprehensive knowledge of operating systems, Active Directory, Microsoft Office, Adobe Creative Suite, Google Workspace, databases, and other productivity technologies.
• Extensive knowledge of security access, network protocols, monitoring systems, and controls.
• Extensive understanding of wired and wireless network connectivity across operating systems.
• Ability to operate workstation imaging solutions and disassemble, repair, and replace internal computer components.
• Ability to troubleshoot complex technical problems and develop appropriate solutions and recommendations.
• Ability to train users and technicians on applications, hardware, and new technologies.
• Ability to establish customer-service relationships and communicate professionally and respectfully.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Ability to plan, organize, and manage multiple projects and maintain an inventory of IT assets.
• Strong project management, communication, and interpersonal skills.
• Ability to adapt quickly to changing environments and technologies and maintain current technology knowledge.

Nice To Haves

• At least four years of experience supporting information systems and technology, including computer hardware, peripherals, operating systems, and end-user software.
• Experience providing excellent customer service to end users.
• Experience developing documentation and providing end-user training.
• Experience with Active Directory and Intune environments.
• Experience with enterprise computer deployment and management using Intune, SCCM, Jamf, or similar systems.

Responsibilities

• Provide end-user support for systems and applications.
• Support software and operating systems.
• Support computer systems and hardware.
• Configure and maintain systems, including desktop computers, networks, servers, labs, applications, and other IT services.
• Troubleshoot and resolve technical problems; research alternatives, gather requirements, and develop solutions and recommendations.
• Recommend changes to improve productivity and services.
• Develop practices and procedures and create documentation.
• Manage workstation procurement requests and maintain an inventory of systems and other IT assets.
• Plan, organize, and direct assigned projects, managing multiple projects and completing complex work within strict time constraints.
• Train nontechnical users on applications and hardware and train technicians on new technologies.
• Collaborate with the IT team and support other IT Division areas and projects as needed.
• Establish and maintain effective customer-service relationships and communicate professionally with constituents, employees, and external agencies.
• Maintain confidentiality and appropriately handle sensitive communications and information.
• Keep current with relevant technologies and adapt to changing environments.

Benefits

• Comprehensive employee benefits package, typically worth 30–35% of base salary.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level