Technology Support Specialist

COVENANT VILLAGE INC • Gastonia, NC

9d • Onsite

About The Position

Covenant Village is seeking a compassionate, service-oriented Technology Support Specialist to provide hands-on technical support, training, and education for residents. The role helps residents use personal devices, in-home technology services, and community technology resources confidently, while maintaining life safety equipment and supporting audiovisual needs in community spaces. The Specialist collaborates with staff to enhance residents’ experience and serves as a liaison during emergencies and technology rollouts.

The position includes supporting residents with technology, delivering individual and group training, maintaining community audiovisual equipment, and supporting life safety systems. It also requires documenting support work, protecting resident confidentiality, following organizational policies and safety requirements, and demonstrating Covenant Village’s mission, vision, and CV CARES values. The role offers opportunities to expand technical expertise, earn certifications, participate in cross-departmental projects, and develop specialized knowledge in senior living technology solutions.

Requirements

• High school diploma or GED.
• At least one year of experience in technical support, customer service, training, or a related field.
• Strong communication, teaching, customer service, and interpersonal skills.
• Patience, empathy, and a genuine desire to assist older adults.
• Ability to troubleshoot and resolve issues across a variety of devices, operating systems, and technology platforms.
• Strong attention to detail and ability to follow instructions.
• Ability to work independently and collaboratively with residents, staff, and vendors.
• Ability to work in a variety of indoor and outdoor environments.
• Ability to balance, climb, crouch, pull, push, reach, stoop, and stand for extended periods.
• Ability to lift and carry up to 40 pounds.
• Ability to handle, install, and transport technology and audiovisual equipment.
• Ability to perform repetitive movements associated with equipment setup, maintenance, and troubleshooting.

Nice To Haves

• Associate’s or bachelor’s degree in Information Technology, Computer Science, or another technology-related field.
• Certifications such as CompTIA A+, Microsoft, Google IT Support, or equivalent technical credentials.
• Experience working with older adults, senior living communities, healthcare organizations, or educational settings.

Responsibilities

• Serve as the primary contact for residents needing help with smartphones, tablets, computers, smart devices, cable TV, internet connectivity, and audiovisual systems.
• Set up, troubleshoot, and maintain resident technology services, including phone, cable television, and internet connections.
• Resolve technology issues promptly and provide exceptional customer service.
• Document support requests, resolutions, and recurring issues to improve service and identify trends.
• Provide one-on-one and group technology training for residents, promoting digital literacy, online safety, and confidence in technology use.
• Conduct technology orientations for new residents.
• Develop and update educational materials, user guides, FAQs, and other technology resources.
• Make technology support and training accessible to residents with physical or cognitive limitations.
• Provide audiovisual support for meetings, presentations, worship services, and special events.
• Set up and maintain technology equipment in community spaces, including the Assembly Room, meeting rooms, and event venues.
• Collaborate with departments to integrate technology into activities, programs, and resident events.
• Support and maintain life safety systems, including nurse call systems, fire alarms, emergency pendants, and related equipment.
• Conduct regular safety checks, testing, and drills to ensure equipment functions properly.
• Serve as a liaison during technology rollouts and emergencies, facilitating communication among residents, staff, and the Technology Department.
• Follow Covenant Village policies, procedures, and safety requirements.
• Demonstrate Covenant Village’s mission, vision, and CV CARES values; maintain confidentiality and respect resident privacy; and foster pride, quality, teamwork, and continuous improvement.
• Perform other duties as assigned.

Benefits

• Opportunities to expand technical expertise, earn certifications, participate in cross-departmental projects, and develop specialized knowledge in senior living technology solutions.
• Support for professional growth and long-term career advancement.
• Appropriate safety training, personal protective equipment, and support will be provided.
• Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED