Technology Support Specialist

San José State University•San Jose, CA

9d•$5,787 - $8,430

About The Position

The Technology Support Specialist provides technical support for desktop computing, local area networks, servers, labs, applications, and other Information Technology systems and services for Administrative Departments supported by the IT Division. The role establishes and maintains working relationships with customers; provides end-user support for systems and applications; configures and maintains systems; recommends changes to improve productivity and services; troubleshoots and resolves problems; develops practices, procedures, and documentation; manages workstation procurement requests; and performs highly technical work to support customers and systems. The position also supports other areas and projects covered by the IT Division as needed.

Requirements

Equivalent to a bachelor's degree in a related field; additional experience demonstrating the required knowledge and abilities may substitute year for year.
Two years of relevant experience; an advanced degree in a related field may substitute year for year.
Advanced knowledge and demonstrated technical proficiency in Microsoft Windows-based workstation and server management, including file shares, print servers, and application servers.
Strong knowledge of deployment and endpoint management systems, including Azure/Intune, SCCM, and Jamf.
Strong knowledge of macOS, Linux, and Unix.
Comprehensive knowledge of operating systems, Active Directory, Microsoft Office, Adobe Creative Suite, Google Workspace, databases, and other productivity technologies.
Extensive knowledge of security access, network protocols, monitoring systems, and controls.
Extensive understanding of wired and wireless network connectivity across various operating systems.
Ability to operate workstation imaging solutions and disassemble, repair, and replace internal computer components.
Ability to troubleshoot complex technical problems, research alternatives, gather requirements, and develop solutions and recommendations.
Ability to train nontechnical users on applications and hardware and train technicians on new technologies.
Ability to establish and maintain effective customer service relationships and communicate professionally and respectfully with constituents, employees, and external agencies.
Ability to maintain confidentiality and appropriately handle sensitive communications and information.
Ability to plan, organize, and direct projects; manage multiple projects simultaneously; and complete large, complex projects within strict time constraints.
Ability to plan, organize, and maintain an inventory of systems and other IT assets.
Strong project management, communication, and interpersonal skills.
Ability to adapt quickly to changing environments and new technologies and maintain current knowledge of relevant technologies.

Nice To Haves

At least four years of experience supporting information systems and technology, including computer hardware, peripherals, operating systems, and end-user software.
Experience providing excellent customer service to end-users.
Experience developing documentation and providing training for end-users.
Experience with Active Directory/Intune environments.
Experience with enterprise computer deployment and management using Intune, SCCM, Jamf, or similar systems.

Responsibilities

Provide end-user support for systems and applications.
Support software and operating systems.
Support computer systems and hardware.
Collaborate with the team and create documentation.
Configure and maintain systems, troubleshoot and resolve problems, and recommend changes to improve productivity and services.
Develop practices and procedures and manage workstation procurement requests.
Support other IT Division areas and projects as needed.