Technology Support Specialist

University of Central Oklahoma•Edmond, OK

About The Position

The Technology Support Specialist manages audiovisual operations and technology support for training conferences and virtual, hybrid, livestreamed, and on-demand training. The role coordinates with AV vendors, conference venues, project staff, and internal stakeholders to plan technical requirements, equipment, room setups, connectivity, presentations, livestreaming, and recording. It provides advance preparation and on-site troubleshooting, as well as support for presenters, participants, faculty training consultants, and project staff using webinar and videoconferencing platforms and related training tools. The position coordinates podcast recording and production, supports development of training-related audio and digital content, and maintains project audiovisual equipment and inventory. It also supports Reach 360 and other project technology systems to promote participant access and successful training delivery. The role assists the Project Director throughout the audiovisual project lifecycle, including recommendations, installation, programming, training, monitoring, maintenance, and support. It gathers requirements, develops project timelines and budgets, works with vendors on quotes, and coordinates purchasing, delivery, inventory, and deployment with internal departments. Duties also include AV equipment installation and configuration, end-user training, campus AV system documentation, task reporting, light cleaning and organization, and other duties as assigned. This is a grant-funded position that may be rescinded or renewed depending on grant funding.

Requirements

Bachelor’s degree and three years of experience in AV systems, or an equivalent combination of experience and education providing knowledge of and exposure to fundamental theories, principles, and concepts.
Valid driver’s license, clean driving record, and ability to operate a typical motor vehicle.
Strong customer service and interpersonal skills, including professional communication and telephone etiquette.
Effective communication and public relations skills with varied audiences, including the ability to explain technical concepts to non-technical users.
Advanced working knowledge of and experience with AV equipment such as laptops, projectors, cameras, tripods, microphones, PA systems, video switchers, and displays.
Knowledge of industry-standard applications, AV control systems, and AV device configuration interfaces.
Knowledge and experience with professional audio mixers, cameras, and recording and streaming hardware and software.
Demonstrated proficiency in designing and managing multimedia projects and applications.
Ability to work independently and as part of a team.
Ability to manage time, establish priorities, distribute responsibilities, and meet milestones and deliverables.
Attention to detail and solid follow-up skills.
Flexible schedule, including travel and evening and weekend work as needed to meet project and departmental deadlines.

Nice To Haves

Bachelor’s degree in information technology, educational technology, computer science, instructional technology, or a related field.
At least three years of experience supporting learning management systems, webinar platforms, virtual learning environments, accessibility technologies, and user support services.
Experience with digital credentialing, website administration, and educational technology integration.

Responsibilities

Manage on-site audiovisual operations and technology support for training conferences.
Coordinate AV requirements, contracts, equipment, room setups, technical specifications, livestreaming, and recording services with vendors, venues, and project staff.
Test and oversee audiovisual equipment and troubleshoot technical issues during training events.
Support virtual and hybrid conferences, including webinar and videoconferencing platforms, presenter technology, participant access, breakout sessions, screen sharing, livestreaming, and recordings.
Provide technical support to faculty training consultants, presenters, participants, and project staff before and during virtual sessions.
Coordinate podcast recording and production, including setup, audio quality, guest recording, editing workflows, and preparation for distribution.
Assist in developing training-related audio and digital content.
Maintain audiovisual and technology equipment inventory, including tracking, storage, maintenance, checkout and return, readiness, and replacement needs.
Ensure project equipment is maintained, secured, transported, and available for project activities.
Support Reach 360 and other project technology systems as needed.
Assist the Project Director throughout the audiovisual project lifecycle, including recommendations, installation, programming, training, monitoring, maintenance, and support.
Meet with internal stakeholders to develop project requirements and design solutions that meet campus technology standards.
Develop project timelines and budgets.
Obtain vendor quotes and coordinate purchasing, product delivery, asset receipt and inventory, and asset deployment with internal departments.
Manage project documentation and assigned tasks, and report on tasks as required.
Install and configure audiovisual equipment, including projectors, displays, control systems, speakers, wiring, and cable management.
Train end users on new systems and solutions.
Create documentation and maintain records of audiovisual systems across campus.
Perform light cleaning and organizational duties.
Communicate with internal and external clients and perform other duties as assigned.