Technology Support Specialist

Georgia Department of Revenue•Savannah, GA

About The Position

Savannah Technical College seeks a full-time Technology Support Specialist to provide technical support to faculty and staff and maintain unified communications components. The role supports computer users, network and communications infrastructure, and technology implementation across the college’s campuses. The position is contingent upon funding and allocation. Compensation is commensurate with qualifications, education, and work experience. The position is open until filled, and candidates must pass a criminal background check.

Requirements

Associate degree and three years of work-related experience; experience may substitute for the degree on a year-for-year basis. The posting also lists a conflicting minimum qualification of an associate degree and two years of related experience, with the same substitution provision.
Pass a criminal background check.
Submit an electronic application through Team Georgia Careers with a cover letter and resume; include annual salary for each position held.
Male applicants between ages 18 and 26 must present proof of Selective Service registration.

Nice To Haves

Knowledge of computer and network hardware, operating systems, application software, and network infrastructure.
Knowledge of information security practices and technology.
Knowledge of the acquisition and deployment of computer software applications and technology hardware.
Knowledge of tools and techniques for diagnosing and resolving computer software and hardware operating problems.
Knowledge of programming systems and software and hardware configuration.
Customer service skills.
Critical thinking skills.
Decision-making and problem-solving skills.
Interpersonal skills and ability to deal with the public.
Oral and written communication skills.

Responsibilities

Maintain the divisions’ network security and integrity.
Install and maintain personal computer hardware, networks, and software.
Install or coordinate installation, configuration, maintenance, and support of VoIP phones, Telepresence, IP videoconferencing, unified messaging, Jabber, and related integrated technologies.
Perform VoIP system moves, adds, and changes; accurately update and maintain Cisco Unified Communications records.
Assess new technologies as they are introduced and implemented, work with end users, and revise or reconfigure systems as needed.
Ensure users receive training when new technologies are introduced.
Maintain an accurate inventory of communications and networking equipment across all campuses.
Ensure unified communications systems are accessible and fully functional at all times.
Serve as the lead support services representative for unified communications issues and ensure satisfactory support across campuses.
Provide ongoing technical assistance to the division to maximize technology use and help resolve computer- and network-related problems.
Analyze and recommend software modifications to meet customer needs using microcomputer software.
Develop and produce customer and management reports.
Maintain a list of resources and contacts for technology hardware, software, and services.
Consult with customers on network design.
Install and support network operating systems to meet customer needs.
Coordinate satellite and two-way interactive video activities.
Perform other duties as assigned.