Technology Support Technician

PROCON • Hooksett, NH

2d • Onsite

About The Position

PROCON is seeking an early-career Technology Support Technician to join its growing IT team. The role provides hands-on technology support across the office and active construction job sites, with opportunities to learn from experienced IT professionals and develop toward more advanced IT support roles. The position is primarily office-based, with regular travel to construction job sites as needed. Candidates should be comfortable in active construction environments, using basic hand tools, climbing ladders when required, and lifting technology equipment weighing up to 50 pounds. Occasional work outside normal business hours may be necessary.

Requirements

• 0–2 years of experience in IT support, help desk, desktop support, or a related technical role; internship experience counts.
• High school diploma or equivalent.
• Familiarity with Windows operating systems, Microsoft 365, mobile devices, and common business applications.
• Basic understanding of networking, Wi-Fi, and internet connectivity.
• Strong troubleshooting skills and willingness to learn new technologies.
• Excellent communication and customer service skills, with a genuine interest in helping others.
• Strong organizational skills, attention to detail, and ability to manage multiple priorities.
• Positive, team-oriented attitude and willingness to support employees in the office and at construction job sites.
• High integrity and sound ethical judgment.
• Takes ownership and follows through on responsibilities.
• Positive, solution-oriented mindset with a resilient attitude.
• Works well in team environments with strong communication skills.
• Open to innovation and continuous improvement.
• Comfort working in active construction environments, using basic hand tools, climbing ladders when required, and lifting technology equipment weighing up to 50 pounds.

Nice To Haves

• Associate degree in IT, Computer Science, or a related field.
• Experience with IT ticketing systems, device imaging, or mobile device management.
• Exposure to construction or multi-site technology support.
• Familiarity with security cameras, access control, or low-voltage cabling.

Responsibilities

• Serve as the first point of contact for employee IT support, responding through the ticketing system, phone, email, Teams, and in person.
• Troubleshoot and resolve everyday hardware, software, Microsoft 365, mobile device, printer, and connectivity issues.
• Set up, configure, and deploy laptops, desktops, iPhones, iPads, and other technology equipment.
• Assist with employee onboarding and offboarding, including account setup, password resets, and access requests.
• Support technology needs at construction job sites, including workstations, printers, wireless networks, and security cameras.
• Maintain accurate IT inventory, equipment records, and support documentation.
• Help employees navigate new technologies and promote IT security best practices.
• Collaborate with experienced IT team members to troubleshoot more complex issues and expand technical knowledge.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k) with company match
• Paid time off and holidays
• Tuition reimbursement
• Professional development opportunities
• Supportive, engaging workplace culture focused on teamwork and excellence

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED