Technology Support Technician

PROCON•Hooksett, NH

2d•Onsite

About The Position

PROCON is seeking a Technology Support Technician to join its growing IT team. This is an early-career role offering hands-on experience supporting technology across the office and active construction job sites, with opportunities to learn from experienced IT professionals and grow into more advanced IT support roles. The position is primarily office-based and requires regular travel to construction job sites as needed. Candidates should be comfortable working in active construction environments, using basic hand tools, climbing ladders when required, and lifting technology equipment weighing up to 50 pounds. Occasional work outside normal business hours may be necessary. The technician provides first-line support to employees, troubleshoots hardware, software, Microsoft 365, mobile device, printer, and connectivity issues, and sets up and deploys technology equipment. The role also supports employee onboarding and offboarding, job-site technology, IT inventory, documentation, and employee guidance on new technologies and security practices. The technician collaborates with experienced IT team members on more complex issues. PROCON is an architectural and construction management firm founded in 1935 and described as the largest design and commercial construction company in New Hampshire. It provides integrated design and construction management services across sectors including hospitality, residential, senior living, commercial, industrial, athletic, educational, and manufacturing projects throughout the Northeast.

Requirements

0–2 years of experience in IT support, help desk, desktop support, or a related technical role; internship experience counts.
High school diploma or equivalent.
Familiarity with Windows operating systems, Microsoft 365, mobile devices, and common business applications.
Basic understanding of networking, Wi-Fi, and internet connectivity.
Strong troubleshooting skills and willingness to learn new technologies.
Excellent communication and customer service skills, with an interest in helping others.
Strong organizational skills, attention to detail, and ability to manage multiple priorities.
Positive, team-oriented attitude and willingness to support employees in the office and at construction job sites.
High integrity and sound ethical judgment.
Takes ownership and follows through on responsibilities.
Positive, solution-oriented mindset with a resilient attitude.
Works well in team environments and communicates effectively.
Openness to innovation and continuous improvement.
Comfort working in active construction environments, using basic hand tools, climbing ladders when required, and lifting technology equipment weighing up to 50 pounds.

Nice To Haves

An associate degree in IT, Computer Science, or a related field.
Experience with IT ticketing systems, device imaging, or mobile device management.
Exposure to construction or multi-site technology support.
Familiarity with security cameras, access control, or low-voltage cabling.

Responsibilities

Serve as the first point of contact for employee IT support through the ticketing system, phone, email, Teams, and in person.
Troubleshoot and resolve everyday hardware, software, Microsoft 365, mobile device, printer, and connectivity issues.
Set up, configure, and deploy laptops, desktops, iPhones, iPads, and other technology equipment.
Assist with employee onboarding and offboarding, including account setup, password resets, and access requests.
Support technology at construction job sites, including workstations, printers, wireless networks, and security cameras.
Maintain accurate IT inventory, equipment records, and support documentation.
Help employees navigate new technologies and promote IT security best practices.
Collaborate with experienced IT team members to troubleshoot more complex issues and expand technical knowledge.