Desktop Support, Associate - Executive Technology Support

Blackstone • New York, NY

3d • $110,000 - $135,000

About The Position

Blackstone is seeking a highly service-oriented Desktop Support Associate to provide white-glove technology support to senior executives, executive assistants, and key business stakeholders. The role combines technical expertise, professionalism, discretion, and exceptional client service in a fast-paced financial services environment.

The successful candidate will serve as a trusted technology partner to executive leadership, ensuring seamless operation of technology supporting critical business activities, investor interactions, trading, meetings, and travel. The role proactively identifies ways to enhance the executive technology experience, minimize disruptions, and encourage adoption of new technologies through personalized support and training.

A key focus is building strong relationships with VIP users, understanding their workflows, anticipating technology needs, and providing a best-in-class support experience through rapid issue resolution, proactive communication, and continuous service improvement.

Nice To Haves

• Experience supporting C-suite executives, senior leadership teams, or VIP users in financial services, private equity, investment banking, hedge funds, or similarly high-touch environments.
• Strong understanding of executive stakeholder management and white-glove service delivery.
• Experience supporting Microsoft 365, Windows 11, mobile device management, video conferencing platforms, and collaboration technologies.
• Exceptional communication, professionalism, and customer service skills.
• Ability to remain calm and effective under pressure while supporting time-sensitive and business-critical situations.
• Strong organizational skills and experience managing multiple priorities in a fast-paced environment.
• Demonstrated ability to work independently while providing an exceptional end-user experience.

Responsibilities

• Deliver white-glove, concierge-level technical support to senior executives, executive assistants, and other VIP users in office and remote environments.
• Troubleshoot, repair, configure, and deploy Windows devices, Office 365 applications, mobile devices (iPhone/iPad), conferencing technologies, peripherals, and executive home-office setups.
• Proactively monitor and address executive technology issues before they affect productivity, maintaining high service availability and user satisfaction.
• Understand executive workflows and identify opportunities to improve efficiency through technology enhancements, automation, and alternative solutions.
• Drive adoption of AI, Copilot, and emerging technologies through personalized training and technology enablement for new applications, devices, collaboration tools, and firm-wide initiatives.
• Partner with Infrastructure, Networking, Security, Unified Communications, and Application Support teams to coordinate rapid resolution of escalated VIP issues.
• Act as a liaison between executive stakeholders and technology teams, ensuring clear communication, appropriate prioritization, and timely follow-up.
• Support executive conference rooms, collaboration spaces, video conferencing platforms, and event technology to ensure successful meetings.
• Maintain strict confidentiality and discretion when supporting executive offices, sensitive business activities, and confidential information.
• Use ServiceNow to document incidents, service requests, root-cause analysis, and client communications, while adhering to service management processes and SLAs.
• Contribute to continuous improvement by identifying recurring issues, recommending service enhancements, and helping define best practices for executive support.

Benefits

• Comprehensive health benefits, including medical, dental, vision, and FSA benefits
• Paid time off
• Life insurance
• 401(k) plan
• Discretionary bonuses
• Certain employees may be eligible for equity and other incentive compensation

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed