Executive Technology Support Specialist

PPL Corporation•Allentown, PA

13h•Hybrid

About The Position

The Executive Technology Support Specialist serves as the trusted technology partner for PPL’s Pennsylvania executive leadership team, delivering proactive, personalized, high-touch support to maximize productivity and enable business success. The role provides hands-on assistance and coordination for executive devices, applications, meetings, collaboration technologies, and digital workplace solutions. It requires technical expertise, excellent customer service, sound judgment, discretion, and effectiveness in high-pressure, highly visible situations. The specialist partners with client engineering, deskside and field support, cybersecurity, infrastructure, and collaboration teams to provide a seamless and secure executive technology experience. This is a hybrid role requiring onsite presence three days per week in Allentown, Pennsylvania (Lehigh Valley). Additional onsite presence may be required to align with executive and executive administrator schedules and needs.

Requirements

At least 7 years of experience in advanced desktop support, executive support, workplace technology, or customer-facing IT support roles.
Experience supporting senior leaders, executives, or VIP customers.
Experience supporting Microsoft 365, Windows, mobile devices, Teams, conferencing technologies, and collaboration platforms.
Strong troubleshooting and problem-solving skills across hardware, software, networking, and endpoint technologies.
Ability to manage multiple priorities in a fast-paced, high-visibility environment.
A bachelor’s degree in Information Technology, Computer Science, Business Technology, or a related field is preferred; an equivalent combination of education, technical training, certifications, and relevant work experience will be considered.

Nice To Haves

Experience supporting executive conference rooms, Teams Rooms, and audiovisual technologies.
Familiarity with Microsoft Intune, Entra ID, Microsoft 365, Teams Phone, and endpoint management platforms.
Experience working within ITIL-based service management environments.
Relevant Microsoft, ITIL, CompTIA, or equivalent technical certifications.
Experience supporting organizational change initiatives and technology adoption programs.

Responsibilities

Serve as the primary technology contact for executive leaders and their administrative staff, providing responsive, professional, discreet, high-touch support.
Provide end-to-end support for executive workstations, mobile devices, collaboration tools, conference room technologies, software, and connectivity services.
Support senior leadership meetings by ensuring meeting spaces, Teams Rooms, audiovisual systems, presentations, and collaboration platforms are operational before and during events.
Troubleshoot complex technical issues and coordinate with infrastructure, security, networking, application, and workplace technology teams to resolve them promptly and minimize business disruption.
Build trusted relationships with executives, executive assistants, and business stakeholders, acting as a liaison between leadership and technology teams.
Support executive travel, remote work, and hybrid collaboration by ensuring reliable access to technology, communication, and collaboration tools.
Participate in digital workplace and technology modernization initiatives and help drive adoption of tools, processes, and solutions.
Translate executive feedback into actionable technology improvements and advocate for executive requirements in planning, design, and implementation.
Identify and mitigate technology risks, improve support processes, maintain documentation and standards, and recommend ways to improve service quality and operational efficiency.
Promote cybersecurity initiatives and ensure executive technology environments meet corporate security standards and best practices while maintaining confidentiality and trust.