Technology Support Specialist

Hillside School District 93 • Hillside, IL

4d • Onsite

About The Position

The Technology Support Specialist will provide all students, teachers, school leaders and departmental staff technical support on all technological devices with a focus on technology support, projects, implementation, integration of any technology support staff. The Technology Support Specialist accomplishes this by providing technology support primarily through the onsite, district remote and help desk solutions and onsite. The Technology Support Specialist will provide prompt response, resolve, research and technological support, support guidance for all district devices, endeavors, and initiatives. The Technology Support Specialist will resolve issues for all users quickly and with quality, identifying issues and developing permanent solutions to eliminate any obstacle. Specifically, the Technology Support Specialist achieves technology, process, functionality with excellence throughout the district with emphasis in the following areas: of all technology devices, implementation projects, customer service, technology effectiveness, data risk management, data privacy education, and trusted learning environment management.

Requirements

• High School diploma
• Enrolled with a minimum of 3 credit hours at a higher learning institution in Computer Science or related field
• 2.5 GPA or higher
• Ability to communicate effectively (verbal and written)
• Ability to effectively assess, research, evaluate, logical decision making, effective planning skills, and implement, develop and deploy solutions
• Knowledge of technology devices and software applications
• Demonstrate an aptitude for comprehensive understanding and repairing of technology hardware and software
• Willing to work irregular hours during the week and weekends to execute technology projects and/or support users

Nice To Haves

• COMPTIA certification

Responsibilities

• Provide technical support on all technological devices to students, teachers, school leaders, and departmental staff.
• Offer technology support, manage projects, and assist with implementation and integration of technology.
• Deliver technology support through onsite, district remote, and help desk solutions.
• Provide prompt response, resolution, research, and guidance for all district devices, endeavors, and initiatives.
• Resolve user issues quickly and with quality, identifying problems and developing permanent solutions.
• Ensure technology, process, and functionality excellence throughout the district.
• Focus on areas including all technology devices, implementation projects, customer service, technology effectiveness, data risk management, data privacy education, and trusted learning environment management.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED