Manager, Desktop Support & Student Technology Centers

New York University • New York, NY

6d • $110,000 - $130,000

About The Position

The Manager of Desktop Support and Student Technology Centers oversees the day-to-day operations of the Desktop Support team, which provides hardware and software assistance to faculty and staff, and the Student Technology Centers, which include computer labs, printing stations, and student-focused technology support. The Manager provides leadership, direction, and supervision to staff across both areas, promoting outstanding customer service and technical excellence. As a key operational leader, this person serves as the primary escalation point for the teams and proactively informs IT leadership of issues affecting technology services. There are two positions.

Requirements

• Bachelor's degree or equivalent in Information Technology, Computer Science, Business Administration, or a related field, or an equivalent combination of education and experience.
• At least 5 years of experience leading or working as part of IT support teams or endpoint management.
• Demonstrated understanding of the technology needs and academic cycles of a higher education environment.
• Strong working knowledge of Windows and macOS operating systems, endpoint management systems such as WorkspaceOne, BigFix, and Intune, Active Directory, and standard enterprise applications.
• Exceptional interpersonal, written, and verbal communication skills.
• Ability to de-escalate tense situations and communicate technical concepts to non-technical users.

Nice To Haves

• Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field, or an equivalent combination of education and experience.
• At least 3 years of experience managing student workers or public computer lab environments.
• Familiarity with higher education-specific software.

Responsibilities

• Oversee the day-to-day operations of the Desktop Support team and Student Technology Centers.
• Provide leadership, direction, and supervision to staff across both departments.
• Foster a culture of outstanding customer service and technical excellence.
• Serve as the primary escalation point for the teams.
• Keep IT leadership proactively informed of issues impacting technology services.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager